Tisha Schaible

As a General Sales Manager at Michael Hohl Motor Company I encompass a broad range of leadership and management duties that are vital to the dealership's overall sales performance and customer satisfaction. Here’s a detailed list of my responsibilities:

Sales Leadership

1. Sales Strategy Development:

- Develop and implement comprehensive sales strategies to achieve dealership sales goals and increase market share.

- Analyze market trends, competitor performance, and customer preferences to inform sales tactics.

2. Sales Team Management:

I Recruit, train, and oversee the sales team, ensuring they have the necessary skills and knowledge to succeed.

- Set individual and team sales targets, monitor progress, and provide feedback to ensure goals are met.

3. Performance Monitoring:

I Analyze sales performance data regularly to identify trends, strengths, and areas for improvement.

- Prepare and present sales reports to senior management, highlighting achievements and opportunities.

Customer Relationship Management

4. Customer Engagement:

- Foster a customer-centric culture within the sales team, ensuring that customer satisfaction is prioritized throughout the sales process.

We address all customer inquiries, complaints, and feedback in a timely and professional manner.

5. Lead Management

I over the management of incoming leads, ensuring they are followed up promptly and effectively.

We as a team Implement strategies to convert leads into sales while maintaining high levels of customer satisfaction.

Inventory and Pricing Management

6. Inventory Oversight:

I Collaborate with inventory management to ensure that the dealership has the right mix of vehicles in stock, aligned with market demand.

- Monitor vehicle pricing strategies to optimize sales and profitability while remaining competitive.

7. Trade-In Appraisals:

I Oversee the evaluation and appraisal of trade-in vehicles, ensuring fair market value is offered to customers.

Financial Management

8. Budget Management:

- Work with dealership management to develop and manage the sales department budget, ensuring adherence to financial targets.

- Analyze sales data to forecast sales trends, adjusting strategies as necessary to meet financial goals.

Training and Development

9. Staff Development:

We provide ongoing training and coaching to the sales team on product knowledge, sales techniques, and customer service best practices.

- Encourage professional development and create opportunities for team members to advance within the organization.

10. Cross-Department Collaboration:

We have weekly meetings with the finance department to ensure smooth financing options for customers and compliance with dealership policies.

- Work closely with the service and parts departments to promote service contracts and enhance the overall customer experience.

Compliance and Ethics

11. Regulatory Compliance:

- Ensure that all sales practices comply with local, state, and federal regulations, as well as dealership policies.

- Conduct regular training sessions on ethical sales practices and compliance for the sales team.

Community Engagement

12. Community Involvement:

We strive to participate in local events and community activities to promote the dealership and build relationships within the community.

- Develop partnerships with local businesses and organizations to enhance dealership visibility.

I believe in a very positive atmosphere. It creates a great team.

As a Sales Manager at Michael Hohl Motor Company, my responsibilities would include the following:

Sales Management

1. Sales Strategy Development:

- Develop and implement effective sales strategies to achieve dealership sales targets and objectives.

- Analyze market trends and customer needs to identify opportunities for growth and improvement.

2. Team Leadership:

- Recruit, train, and motivate the sales team to ensure high levels of performance and customer service.

- Set clear sales goals and performance metrics for individual team members and the team as a whole.

- Conduct regular team meetings to review sales performance, discuss strategies, and share best practices.

3. Sales Process Oversight:

- Oversee the entire sales process, from lead generation to closing sales, ensuring a seamless customer experience.

- Monitor and optimize the sales pipeline, tracking leads and sales activities to maximize conversion rates.

- Ensure that all sales staff adhere to dealership policies and procedures.

Customer Relationship Management

4. Customer Engagement:

- Foster strong relationships with customers, addressing their needs and ensuring high levels of satisfaction.

- Handle customer inquiries, concerns, and complaints in a professional and timely manner.

- Implement customer follow-up processes to build long-term relationships and encourage repeat business.

5. Networking and Outreach:

- Build partnerships with local businesses and community organizations to enhance the dealership's visibility and reputation.

- Attend industry events and community functions to promote the dealership and network with potential customers.

Performance Monitoring and Reporting

6. Sales Reporting:

- Prepare and present regular sales reports to upper management, highlighting key performance indicators, trends, and areas for improvement.

- Analyze sales data to identify successful tactics and areas needing adjustment, making data-driven decisions to enhance performance.

7. Inventory Management:

- Collaborate with the inventory manager to ensure the dealership has the right mix of vehicles in stock based on market demand.

- Monitor vehicle turnover rates and pricing strategies to optimize inventory levels and profitability.

Training and Development

8. Staff Development:

- Provide ongoing training and coaching for the sales team to improve product knowledge, sales techniques, and customer service skills.

- Mentor new sales staff to ensure they are equipped with the knowledge and tools necessary to succeed.

Collaboration and Coordination

9. Cross-Department Collaboration:

- Work closely with the finance department to ensure smooth financing options for customers and maintain compliance with policies.

- Coordinate with service and parts departments to enhance customer satisfaction and promote service contracts and accessories.

Budgeting and Financial Management

10. Budget Management:

- Assist in developing the sales department budget and monitor expenses to ensure adherence to financial goals.

- Analyze profitability on vehicle sales and work to maximize gross

As a Finance Director at an auto dealership, your job duties would encompass a range of responsibilities focused on financial management, customer financing, compliance, and team leadership. Here’s a detailed list of your key duties:

1. Financial Planning and Analysis:

- Develop and implement financial strategies to enhance dealership profitability.

- Prepare annual budgets and financial forecasts, analyzing variances and making adjustments as necessary.

- Conduct regular financial analyses to monitor performance against targets and industry benchmarks.

2. Customer Financing:

- Oversee the dealership’s financing operations, ensuring competitive financing options are available for customers.

- Collaborate with lenders to negotiate financing terms and secure credit approvals.

- Educate customers on financing options, including loans, leases, and warranty products.

3. Sales Support:

- Work closely with the sales team to structure deals that maximize profitability while meeting customer needs.

- Analyze vehicle sales data and market trends to inform pricing strategies and inventory management.

- Assist in the development of promotional financing campaigns to boost sales.

4. Compliance and Risk Management:

- Ensure compliance with all federal, state, and local regulations related to financing and consumer credit.

- Conduct regular audits of finance processes to identify areas of risk and implement corrective actions.

- Maintain comprehensive records of all financial transactions and customer agreements.

5. Team Leadership:

- Lead, train, and develop the finance department staff to ensure high levels of performance and customer satisfaction.

- Foster a positive team environment that encourages collaboration and professional growth.

- Set goals and performance metrics for the finance team, conducting regular performance evaluations.

6. Reporting and Accountability:

- Prepare and present financial reports to dealership management, highlighting key performance indicators and financial insights.

- Monitor and report on dealership profitability, including gross profit margins on vehicles and finance products.

- Provide recommendations to improve financial performance based on analysis and reports.

7. Customer Relationship Management:

- Build and maintain strong relationships with customers, addressing any financing concerns or questions.

- Ensure a smooth and efficient financing process for customers, from credit application to contract signing.

- Handle any disputes or issues related to financing agreements promptly and professionally.

8. Inventory and Asset Management:

- Oversee the financial aspects of vehicle inventory management, including valuation, turn rates, and cost control.

- Work with other departments to ensure optimal inventory levels and minimize carrying costs.

9. Financial Technology Integration:

- Utilize and implement financial software and technology solutions to streamline finance operations.

- Stay updated on industry trends and technological advancements that could enhance dealership efficiency.

As a Finance Director my job duties would encompass a range of responsibilities focused on my finance team , customer financing, compliance, and team leadership. My duties were as follows

1. Financial Planning and Analysis:

- Develop and implement financial strategies to enhance dealership profitability.

- Prepare annual budgets and financial forecasts, analyzing variances and making adjustments as necessary.

- Conduct regular financial analyses to monitor performance against targets and industry benchmarks.

2. Customer Financing:

- Oversee the dealership’s financing operations, ensuring competitive financing options are available for customers.

- Collaborate with lenders to negotiate financing terms and secure credit approvals.

- Educate customers on financing options, including loans, leases, and warranty products.

3. Sales Support:

- Work closely with the sales team to structure deals that maximize profitability while meeting customer needs.

- Analyze vehicle sales data and market trends to inform pricing strategies and inventory management.

- Assist in the development of promotional financing campaigns to boost sales.

4. Compliance and Risk Management:

- Ensure compliance with all federal, state, and local regulations related to financing and consumer credit.

- Conduct regular audits of finance processes to identify areas of risk and implement corrective actions.

- Maintain comprehensive records of all financial transactions and customer agreements.

5. Team Leadership:

- Lead, train, and develop the finance department staff to ensure high levels of performance and customer satisfaction.

- Foster a positive team environment that encourages collaboration and professional growth.

- Set goals and performance metrics for the finance team, conducting regular performance evaluations.

6. Reporting and Accountability:

- Prepare and present financial reports to dealership management, highlighting key performance indicators and financial insights.

- Monitor and report on dealership profitability, including gross profit margins on vehicles and finance products.

- Provide recommendations to improve financial performance based on analysis and reports.

7. Customer Relationship Management:

- Build and maintain strong relationships with customers, addressing any financing concerns or questions.

- Ensure a smooth and efficient financing process for customers, from credit application to contract signing.

- Handle any disputes or issues related to financing agreements promptly

As the Finance Manager at Reno Dodge Auto Dealership, I was responsible for overseeing the financial operations related to vehicle sales, ensuring that customers receive tailored financing options while maximizing profitability for the dealership. My role involves collaborating with sales staff, lenders, and customers to facilitate smooth transactions and maintain compliance with industry regulations.

Key Responsibilities:

1. Financial Consultations:

- Meet with customers to discuss their financing needs and present available options, including loans and leases.

- Explain complex financing terms and conditions in a clear and understandable manner.

2. Loan and Lease Processing:

- Prepare and submit loan applications to financial institutions on behalf of customers.

- Negotiate financing terms with banks and credit unions to secure the best rates for customers.

3. Credit Analysis:

- Review customer credit reports and financial information to assess creditworthiness.

- Provide recommendations based on credit analysis to help customers understand their financing options.

4. Compliance and Documentation:

- Ensure all financial transactions comply with federal, state, and dealership regulations.

- Oversee the preparation of all necessary paperwork for vehicle purchases, including sales contracts, disclosures, and financing documents.

5. Customer Relationship Management:

- Build and maintain strong relationships with customers, addressing any questions or concerns throughout the financing process.

- Follow up with customers post-sale to ensure satisfaction and encourage repeat business.

6. Sales Team Collaboration:

- Work closely with the sales team to identify financing opportunities and develop strategies to increase overall sales performance.

- Provide training and support to sales staff regarding financing products and processes.

7. Reporting and Analysis:

- Monitor and analyze finance department performance metrics, including profit margins and customer satisfaction.

- Prepare regular reports for management regarding financing trends, sales performance, and customer feedback.

8. Inventory Management:

- Manage and track vehicle inventory in relation to financing offers, ensuring optimal financing options are available for customers.

9. Continuous Improvement:

- Stay informed about industry trends, financing products, and regulatory changes to provide the best advice to customers and enhance dealership profitability.

- Implement process improvements to streamline the financing operation and enhance customer experience.

Skills and Qualifications:

- Proven experience in automotive finance or a related field.

- Strong understanding of financing products, credit analysis, and regulatory compliance.

- Excellent communication and interpersonal skills.

- Ability to work collaboratively in a fast-paced environment.

- Proficient in dealership management software and financial analysis tools.

As a Sales Associate at Reno Dodge Auto Dealership, I play a vital role in driving sales and providing exceptional customer service. My primary responsibility is to assist customers in finding the right vehicle that meets their needs while fostering a positive and engaging shopping experience.

Key Responsibilities:

1. Customer Engagement:

- Greet customers warmly upon their arrival and establish rapport to understand their vehicle needs.

- Conduct thorough needs assessments to identify customer preferences, budget, and lifestyle requirements.

2. Product Knowledge:

- Maintain up-to-date knowledge of the Dodge vehicle lineup, including features, specifications, and current promotions.

- Effectively communicate the benefits and advantages of various models to customers.

3. Sales Process:

- Guide customers through the sales process, from initial inquiry to final purchase, ensuring a seamless experience.

- Present financing options and assist customers in understanding their payment plans.

4. Demonstrations and Test Drives:

- Schedule and conduct test drives, showcasing the features and capabilities of vehicles to potential buyers.

- Address any questions or concerns during the test drive to enhance the customer’s experience.

5. Negotiation and Closing:

- Negotiate sales terms and prices with customers to reach mutually beneficial agreements.

- Close sales efficiently while ensuring customer satisfaction and maintaining a positive relationship.

6. Follow-Up:

- Follow up with customers post-sale to ensure satisfaction and encourage repeat business.

- Maintain communication with potential customers through calls, emails, and messaging to nurture leads.

7. Team Collaboration:

- Collaborate with finance, service, and management teams to provide comprehensive support to customers.

- Participate in team meetings and training sessions to enhance sales techniques and product knowledge.

8. Administrative Duties:

- Maintain accurate records of customer interactions, sales activities, and inventory management.

- Assist in the preparation of sales reports and other documentation as needed.

Skills and Qualifications:

- Excellent interpersonal and communication skills.

- Strong negotiation and persuasion abilities.

- Knowledge of automotive sales processes and financing options.

As the receptionist for Reno Dodge , I serve as the first point of contact for customers and visitors, creating a welcoming and professional atmosphere. My role was very essential in ensuring that clients receive exceptional service and that the dealership operates efficiently.