Tisha Searcy
Columbia,South Carolina
Summary
Personable and dedicated Customer Service Representative with extensive experience in the Customer Care and support industry. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients and colleagues.
Overview
17
17
years of professional experience
Work History
HR Customer Service Remote
Alight
10.2023 - 02.2024
- Managed high volume of inbound calls while maintaining professional demeanor under pressure.
- Resolved customer complaints with empathy, resulting in improved satisfaction ratings.
- Assisted customers in navigating company website or mobile app for self-service options when applicable.
- Maintained up-to-date knowledge of company policies, procedures, and promotions for accurate information sharing.
Customer Service Representative Remote
Solutran
10.2022 - 10.2023
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative Remote
Williams Sonoma
06.2019 - 09.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Care Representative Remote
NORDSTROM
06.2016 - 05.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained high level of product knowledge to provide accurate information and support to customers.
City Mail Carrier
USPS
01.2016 - 05.2016
- Displayed excellent oral communication skills for speaking with public.
- Demonstrating professionalism and strong work ethic for ensuring that mail is delivered in timely manner.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
Patient Care Technician
Carolinas HealthCare
02.2011 - 01.2016
- Diligently executed universal precaution when disposing of bio-hazardous materials
- Sterilized patient care areas, rooms and equipment to ensure infection or contamination was obsolete.
- Answered patient assistance calls, assessed needs, and offered qualified support.
TECHNICAL SUPPORT
CONVERGYS
01.2007 - 01.2011
- Boosted customer loyalty by giving accurate information to answer questions, troubleshoot issues and resolve complaints.
- Achieved customer satisfaction rating of 95% by maintaining first call resolution status.
- Assisted customers with technical support inquiries.
Education
High School Diploma -
Hawthorne High School
Charlotte, NC06.1998
Timeline
HR Customer Service Remote
Alight
10.2023 - 02.2024
Customer Service Representative Remote
Solutran
10.2022 - 10.2023
Customer Service Representative Remote
Williams Sonoma
06.2019 - 09.2022
Customer Care Representative Remote
NORDSTROM
06.2016 - 05.2019
City Mail Carrier
USPS
01.2016 - 05.2016
Patient Care Technician
Carolinas HealthCare
02.2011 - 01.2016
TECHNICAL SUPPORT
CONVERGYS
01.2007 - 01.2011
High School Diploma -
Hawthorne High School
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