TISHA THOMAS
Euclid,Ohio
Summary
Human Resource Official with extensive experience delivering innovative solutions at the local and national level. Expertise includes employee relations, training, payroll and state and federal laws. Enthusiastic about contributing to successful training programs. Knowledgeable about coordinating schedules and program implementation.
Overview
25
25
years of professional experience
Work History
Senior Human Resources Generalist
National DCP
08.2016 - Current
- Developed and implemented onboarding and orientation programs for new employees.
- Participate in facilitating company training where applicable
- Served on a Committee re-writing the Job Descriptions for National DCP
- Partnered with Corporate HR and Payroll to ensure HR and payroll documentation is timely and complete
- Assist in development and implementation of human resources policies
- Assist in recruitment for both exempt and non-exempt positions.
- Audited workplace, employee and management policies and procedures
- Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans
- Conducted employment verifications and investigations
- Managed and coordinate employee events and the employee rewards programs
- Developed innovative new-employee orientation programs, bonus programs including safety training
- Performs administrative duties such as HRIS and management reports, attendance and leave tracking, filing and employee communications.
- Respond to employee relations issues and escalate as needed; assist in guiding and coaching managers during the employee performance management process
- Processed unemployment claims and acted as the company representative at unemployment hearings
- Developed strategies to increase employee satisfaction and reduce turnover.
Human Resources Specialist
Nestle, Inc
05.2010 - 08.2016
- Compliance - created first standard operating procedures for department, developed procedure and policy manuals for department and organizational level, served as subject matter expert to nationwide management team when they encounter decisions related to company policy or employment law (LOA), set up FMLA tracking process within HRIS to reduce company liability
- Employee Relations- investigate concerns and complaints of current, past and prospective employees as needed handle sensitive Human Resources concerns without escalating, reviewed staff evaluations, conducted exit interviews
- Talent Acquisition- worked with management to anticipate talent needs, designed recruitment materials, reviewed and edited job descriptions
- Benefit Administration- assisted in open enrollment period, served as subject matter expert to staff on benefits and eligibility related concerns, served as a liaison to insurance and benefits providers, processed enrollment and employee changes, process leave of absences (LOA) along with Family Medical Leave Act (FMLA) and Short Term/Long Term Disability for Union and Non-Union employees
- Payroll- assisted employees with maintaining access to self-service system, processed wage verification for government agencies, processed payroll for salaried and hourly employees while maintaining accurate record of paid time off, generated payroll reports to reconcile and process invoices.
Call Center Supervisor
Arise Virtual Solution
09.2007 - 05.2010
- Hire, supervise and mentored customer service representatives up to 35 direct reports
- Planned and executed operational audits of various business areas using risk-based audit methodology
- Cross-trained and backed up other customer service managers
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Met all customer call guidelines including service levels, handle time and productivity.
Human Resources Leave of Absence Specialist II
Progressive Insurance Company
03.2005 - 05.2010
- Full ownership and accountability involves managing a variety of LOA cases - STD, Continuous and Intermittent FMLA, LTD, Personal, Military, and Workers' Compensation
- Serves as single point of contact for employees, Managers, and HR and ensures accurate and timely communication on leave status and all leave details
- Independently makes decisions on short-term disability certifications and denials, FMLA approvals and denials, etc., involving significant cost and legal exposure for Progressive
- Identifies and investigates potential STD/FMLA fraud and/or soft fraud issues and works with HR/Legal to resolve appropriately
- Manages all pay and benefit needs and issues including, but not limited to processing changes for over 200 employees
- Continuous learning and training involves to stays abreast of all relevant legal issues such as FMLA regulations, ADA, USERRA, etc.
Human Resources Service Rep
Progressive Insurance Company
05.2004 - 03.2005
- Properly took incoming calls from Progressive people regarding paycheck issues, the Personal Data Management System (PDMS), HRexpress, benefits and company policies
- Maintain communication with benefits vendors
- Maintain all employee data on PeopleSoft
- Make changes and additions to employee records
- Calculate retroactive adjustments to employee records, payroll discrepancies, and tuition reimbursement
- Processing includes Open Enrollment Changes for all active Progressive employees
- Maintain an employee file on site for all active Progressive employees.
Proof of Concept Rep
Progressive Insurance Company
08.2003 - 05.2004
- Led the testing, modifying, analyzing, and implementing new concepts and procedures
- The goal is to create systems and processes that are easy to use, reduce costs, and create a virtually perfect customer experience
- Provided knowledge acquired to be certified and licensed, also to deliver an exceptional buying experience for customers to buy insurance over the phone
- Uses computerized system to track, gather information, and answer customer inquiries.
Direct Sales Rep II
Progressive Insurance Company
11.1998 - 09.2003
- Provided knowledge acquired to be certified and licensed, also to deliver an exceptional buying experience for customers to buy insurance over the phone
- Uses computerized system to track, gather information, and answer customer inquiries
- Identifies customer insurance needs and works to meet those needs by using appropriate sales tools and product offerings.
Education
MPA: Public Policy Analysis - Public Policy Analysis/ Organizational Behavior
Texas Southern University
Houston, TX01.2013
Bachelor of Science - Elementary Education/ Math
Western Illinois University
Macomb, IL01.1998
Skills
- Online Training Experience
- Classroom Expertise
- Training Program Development
- Video Instruction
- Job Training
- Recruitment/staffing
- Benefits administration
- Performance management systems
- Compensation/Payroll administrator
- New Hire Orientation
- Regulatory Compliance
- SAP
- PeopleSoft
- Kronos
- PDMS
- Enterprise by ADP/Workforce Now
- Survey Monkey
- SharePoint
- ICIMS
- Microsoft Suite including Teams
Affiliations
- School Board Member for the City of Euclid Schools, from 2013-2021 (Served as Vice-President for two terms)
- Member of Alpha Kappa Alpha Sorority, Inc. (Leadership and Development Committee Member)
- Member of the Order of Eastern Stars
- Property and Casualty Insurance License, more than 15 years
- Certified Proctor Examiner with Penn Foster College Community
- Board Member - Northeast Ohio Black Health Coalition
- Board President of Elite Collegiate Alliance
Timeline
Senior Human Resources Generalist
National DCP
08.2016 - Current
Human Resources Specialist
Nestle, Inc
05.2010 - 08.2016
Call Center Supervisor
Arise Virtual Solution
09.2007 - 05.2010
Human Resources Leave of Absence Specialist II
Progressive Insurance Company
03.2005 - 05.2010
Human Resources Service Rep
Progressive Insurance Company
05.2004 - 03.2005
Proof of Concept Rep
Progressive Insurance Company
08.2003 - 05.2004
Direct Sales Rep II
Progressive Insurance Company
11.1998 - 09.2003
MPA: Public Policy Analysis - Public Policy Analysis/ Organizational Behavior
Texas Southern University
Bachelor of Science - Elementary Education/ Math
Western Illinois University
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