Tisha Turcott
Marshall,MI
Summary
Proven to excel in high-pressure environments, I leveraged keen observation and exceptional customer service skills at Firekeepers Casino Hotel, enhancing guest satisfaction and loyalty. My adeptness at money handling and game management ensured adherence to gaming regulations, contributing to a secure and enjoyable gaming atmosphere. My commitment to continuous improvement and teamwork underpins my professional approach.
Overview
11
11
years of professional experience
Work History
Table Games Dealer
Firekeepers Casino Hotel
05.2022 - Current
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Maintained a professional and welcoming atmosphere for players with excellent communication skills.
- Answered players questions and have a better understanding of the games and how they are played.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations by communicating with my floor about any suspicious activity.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Provided an enjoyable gaming environment for all guests by adhering to responsible gambling guidelines at all times.
- Conducted smooth transitions between shifts by thoroughly communicating pertinent information to incoming dealers.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Kept gaming areas clean and organized to maintain safe and secure environment.
- Handled and shuffled cards and playing pieces to maintain game integrity.
- Collaborated with floor supervisors to address player disputes promptly and professionally, ensuring guest satisfaction.
- Increased table game participation with engaging interactions and clear explanations of game rules.
- Managed large sums of money, ensuring accurate transactions and payouts to maintain casino integrity.
- Implemented strategies to manage high-stress situations, maintaining professionalism and poise.
- Adapted quickly to new and varied table games, enhancing versatility and value as team member.
Red Hot Rewards Representative
Firekeepers Casino Hotel
07.2021 - 05.2022
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
Manufacturing Associate
Teneco
10.2020 - 04.2021
- Exceeded daily production targets with consistent attention to detail and commitment to meeting deadlines.
- Participated in regular team meetings to discuss progress, address challenges, and align on strategies for achieving production goals.
- Utilized hand tools and machinery to safely complete assembly processes.
Retail Worker
Wrights Corner Shell Station
04.2018 - 10.2020
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Sandwich Artist
Subway Restaurants
09.2017 - 04.2018
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
Retail Worker
Sunoco Gas Station
08.2016 - 04.2017
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
Crew Member
McDonald's
04.2014 - 10.2016
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
Diploma - General Studies
Thornapple Kellogg High School
Middleville, MI06.2001
Skills
- Reliability and punctuality
- Excellent customer service
- Keen observation
- Money handling expertise
- Patience and composure
- Memory retention
- Strong mathematical skills
- Game rules
- Game management
- Gaming commission compliance
- Table management
- Guest service
- Gaming commission regulations
- Table game rules
- Currency exchange
- Dealer training
- Teamwork
- Teamwork and collaboration
- Quick thinking
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Money handling
- Decision-making
- Tactful communication
- Customer interaction
- Relationship building
- Security procedures
- Equipment cleaning
- Professional ethics
- Cash management
- Task prioritization
- Interpersonal skills
- Conflict resolution
- Analytical thinking
- Guest relations
- Professionalism
- Interpersonal communication
- Time management abilities
- Continuous improvement
- Physical stamina
- Adaptability
- Mathematical proficiency
- Professional demeanor
- Analytical skills
- Multi-tasking
- Skilled at shuffling cards
- Gaming chip inventory systems
- Collect losing bets
- Game dealing
- Deal cards
- Pay winnings
- Payout calculation
- Betting oversight
- Payout procedures
- Identify cheating
- Shuffling
- Card shuffling
Timeline
Table Games Dealer
Firekeepers Casino Hotel
05.2022 - Current
Red Hot Rewards Representative
Firekeepers Casino Hotel
07.2021 - 05.2022
Manufacturing Associate
Teneco
10.2020 - 04.2021
Retail Worker
Wrights Corner Shell Station
04.2018 - 10.2020
Sandwich Artist
Subway Restaurants
09.2017 - 04.2018
Retail Worker
Sunoco Gas Station
08.2016 - 04.2017
Crew Member
McDonald's
04.2014 - 10.2016
Diploma - General Studies
Thornapple Kellogg High School
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