Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tisha Vidrine

5273 Vidrine Rd, Ville Platte,LA

Summary

Enthusiastic Client Service professional with over 7 years of client interface experience. Well-versed in financial and service industry products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.

Overview

10
10
years of professional experience

Work History

Kennel Owner

Self-employeed
Ville Platte, LA
03.2024 - Current
  • Identified new opportunities for growth, expansion, and diversification.
  • Developed strategic plans to increase profitability and efficiency.
  • Analyzed industry trends to develop competitive strategies.
  • Oversaw budgeting and financial management.
  • Ensured compliance with local, state, and federal regulations.
  • Set pricing structures according to market analytics and emerging trends.

Sales Manager

Cajun fitness
Eunice, LA
05.2021 - 07.2022
  • Drafted and implemented fitness programs tailored to individual client's goals.
  • Organized and facilitated group fitness classes for members of the gym.
  • Developed marketing campaigns to increase membership base and revenue streams.
  • Resolved customer complaints in a timely manner while upholding company policies.
  • Handled daily administrative tasks including filing paperwork and responding to emails.
  • Implemented strategies for increasing customer retention rates through loyalty programs.
  • Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
  • Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.

Customer Service Representative

1st Community Credit / All-State Credit Plan, LLC
Ville Platte, LA
03.2019 - 01.2020
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Multi-tasked handling high call volumes while assisting customers' needs in office.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reached company goals by understanding team effort and customer satisfaction.
  • Assessed customer needs with home payment pick-ups in a timely and efficient manner.

Salon Owner/Stylist

Tisha's Cuts & Colours
Mamou, LA
06.2016 - 01.2019
  • Ordered beauty products and beauty equipment and maintained inventory.
  • Promoted services and products.
  • Hired and trained beauticians, as needed.
  • Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
  • Resolved issues quickly through meticulous research and quick decision making.
  • Directed implementation of strategic business plans to achieve goals and objectives.
  • Managed guest interaction, quality control, and customer relations.
  • Collaborated with staff to maximize customer, as well as staff, satisfaction and improve bottom-line profitability.
  • Mentored newly hired employees with responsibilities and tasks with understanding.

Manager/Server

Tiger's Drive Thru
Mamou, LA
11.2013 - 11.2015
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Greeted and encouraged feedback from customers to implement business's operational changes.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Recruited, hired and trained new employees, including monitoring and review of individual performance.
  • Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Mamou High School
Mamou
05.2009

Licensed Cosmetologist - Cosmetology

Louisiana Academy Of Beauty
Eunice, LA
11.2010

Skills

  • Report creation
  • Credit card payment processing
  • Report generation
  • Conflict mediation
  • Microsoft Office expertise
  • Route management
  • Inbound and outbound calling
  • System implementation
  • Stockroom procedures
  • Retail sales customer service
  • Business development understanding
  • Office equipment proficiency
  • Store maintenance
  • Sales expertise
  • Shipping and receiving understanding
  • Technologically savvy
  • High-energy attitude
  • Adaptive team player
  • Schedule mastery
  • Customer relations

Timeline

Kennel Owner

Self-employeed
03.2024 - Current

Sales Manager

Cajun fitness
05.2021 - 07.2022

Customer Service Representative

1st Community Credit / All-State Credit Plan, LLC
03.2019 - 01.2020

Salon Owner/Stylist

Tisha's Cuts & Colours
06.2016 - 01.2019

Manager/Server

Tiger's Drive Thru
11.2013 - 11.2015

High School Diploma -

Mamou High School

Licensed Cosmetologist - Cosmetology

Louisiana Academy Of Beauty
Tisha Vidrine