Enthusiastic Client Service professional with over 7 years of client interface experience. Well-versed in financial and service industry products, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Overview
10
10
years of professional experience
Work History
Kennel Owner
Self-employeed
Ville Platte, LA
03.2024 - Current
Identified new opportunities for growth, expansion, and diversification.
Developed strategic plans to increase profitability and efficiency.
Analyzed industry trends to develop competitive strategies.
Oversaw budgeting and financial management.
Ensured compliance with local, state, and federal regulations.
Set pricing structures according to market analytics and emerging trends.
Sales Manager
Cajun fitness
Eunice, LA
05.2021 - 07.2022
Drafted and implemented fitness programs tailored to individual client's goals.
Organized and facilitated group fitness classes for members of the gym.
Developed marketing campaigns to increase membership base and revenue streams.
Resolved customer complaints in a timely manner while upholding company policies.
Handled daily administrative tasks including filing paperwork and responding to emails.
Implemented strategies for increasing customer retention rates through loyalty programs.
Implemented personalized training to each employee, providing guidance and information to strengthen skills needed to accomplish tasks.
Utilized well-honed decision-making skills to quickly and effectively find solutions to customer issues.
Customer Service Representative
1st Community Credit / All-State Credit Plan, LLC
Ville Platte, LA
03.2019 - 01.2020
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Multi-tasked handling high call volumes while assisting customers' needs in office.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Reached company goals by understanding team effort and customer satisfaction.
Assessed customer needs with home payment pick-ups in a timely and efficient manner.
Salon Owner/Stylist
Tisha's Cuts & Colours
Mamou, LA
06.2016 - 01.2019
Ordered beauty products and beauty equipment and maintained inventory.
Promoted services and products.
Hired and trained beauticians, as needed.
Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
Resolved issues quickly through meticulous research and quick decision making.
Directed implementation of strategic business plans to achieve goals and objectives.
Managed guest interaction, quality control, and customer relations.
Collaborated with staff to maximize customer, as well as staff, satisfaction and improve bottom-line profitability.
Mentored newly hired employees with responsibilities and tasks with understanding.
Manager/Server
Tiger's Drive Thru
Mamou, LA
11.2013 - 11.2015
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assigned tasks to associates to fit skill levels and maximize team performance.
Greeted and encouraged feedback from customers to implement business's operational changes.
Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Recruited, hired and trained new employees, including monitoring and review of individual performance.
Forecasted trends in expected business levels and adjusted labor and inventory to match expectations.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.