Tisha West
Houston
Summary
Dynamic customer service professional with a proven track record at TTEC, excelling in complaint resolution and relationship building. Demonstrated critical thinking and active listening skills to enhance customer loyalty and satisfaction. Adept at data entry and proficient in Microsoft Excel, consistently achieving targets while fostering a positive team environment.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
TTEC
10.2021 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Assembly Line Production Worker
Frymaster
01.2018 - 09.2021
- Contributed to overall team success by meeting daily production targets consistently.
- Collaborated effectively with team members to maintain smooth workflow and efficient product assembly.
- Demonstrated adaptability by learning new procedures quickly when changes were implemented on the production line.
- Operated various tools and equipment proficiently for faster product assembly without compromising quality.
- Exceeded company expectations regarding punctuality and attendance, demonstrating a strong work ethic and commitment to the success of the assembly line team.
Lead Wine Steward
Kroger
06.2015 - 01.2018
- Trained service staff on wines, spirits and cocktails to maximize revenue and maintain stellar reputation for service.
- Incorporated guest and management feedback to deliver unparalleled service and consistently hit profit targets.
- Developed a strong rapport with guests, resulting in repeat business and positive online reviews.
- Evaluated competitors'' wine programs regularly, making adjustments as needed to maintain a competitive edge in the market.
Assistant Manager
Icing By Claire's
08.2013 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Food and Beverage Supervisor
Diamond Jacks Casino
05.2010 - 08.2012
- Conducted regular performance evaluations for staff members, providing constructive feedback designed to enhance job skills and promote professional growth opportunities.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Assistant Salon Manager
JCPenney Salon
07.2007 - 09.2010
- Consistently maintained professional appearance standards for all employees, contributing to the overall presentation of the salon space.
- Established strong relationships with vendors, negotiating better pricing on products while maintaining quality standards.
- Provided exceptional customer service, earning numerous positive reviews and repeat clientele.
- Assisted in the hiring process, resulting in the addition of skilled and motivated team members.
- Coordinated staff meetings for continued education on industry trends, leading to improved service offerings for customers.
Salon Manager
Shear Beauty
02.2003 - 07.2007
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
Education
High School Diploma -
Huntington High School
Shreveport, LA05-1988
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Call center experience
- Computer proficiency
- Microsoft Excel
- Complaint resolution
- Payment processing
- Microsoft outlook
- Scheduling
Timeline
Customer Service Representative
TTEC
10.2021 - 03.2025
Assembly Line Production Worker
Frymaster
01.2018 - 09.2021
Lead Wine Steward
Kroger
06.2015 - 01.2018
Assistant Manager
Icing By Claire's
08.2013 - 01.2018
Food and Beverage Supervisor
Diamond Jacks Casino
05.2010 - 08.2012
Assistant Salon Manager
JCPenney Salon
07.2007 - 09.2010
Salon Manager
Shear Beauty
02.2003 - 07.2007
High School Diploma -
Huntington High School
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