Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Affiliations
Timeline
Generic

Tisha Winkelmann

Health Care Manager
Belleville,IL

Summary

Working with people at all levels is highly effective and comfortable for me. Adaptable and deadline-driven, with the ability to manage and complete multiple projects in high-stress situations. Business leader with experience in strategic business planning and team building. Self-motivated and hardworking, with excellent communication skills and knowledge in Healthcare Management and Administration. Entrepreneurial-minded business professional with 20 years of experience.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

15
15
years of professional experience
1
1
Certification

Work History

CEO

Massage Monkey LLC
06.2022 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Streamlined operational processes to enhance efficiency and reduce costs.
  • Led cross-functional teams to implement strategic initiatives, driving organizational effectiveness.
  • Developed and executed strategic initiatives to drive organizational growth and profitability.
  • Fostered a culture of innovation, enhancing operational efficiency across multiple departments.

Business Owner

Massage Works
06.1999 - 02.2021
  • Used print strategies such as newspaper ads, business catalogs, and marketing brochures to bring in and capture new customer business.
  • Conducted targeted market research to learn more about the Health Spa industry's competition and trends.
  • Create realistic budgets based on costs and fees in order to run a business efficiently.
  • Kept accurate business files, stayed on top of current operations, and met changing needs efficiently.
  • Met with customers to assess their needs and make recommendations for the best product and service solutions.

Contract Massage Therapist

Spine and Wellness
03.2019 - 10.2020
  • Provided excellent service and attention when dealing with customers face-to-face or over the phone.
  • Conducted a comprehensive health treatment program and preformed a health assessment for each patient.
  • Kept track of employee information such as service plans, treatment reports, and progress notes.
  • Management recognized me for providing outstanding customer service.
  • Kept track of all incoming patient data, intervention plans, and treatment responses.
  • Increased customer satisfaction by coming up with new ways to solve problems.

Contract Massage Therapist

Masssage Luxe
10.2016 - 12.2018
  • Collaborated closely with team members to meet project deadlines, develop solutions, and deliver project requirements.
  • Assessed each patient's progress in relation to their objectives.
  • Was in charge of a caseload of multiple sessions per week, utilizing a variety of therapies and approaches.
  • Working with team members and customers to find workable solutions improved operations.
  • Increased customer satisfaction by coming up with new ways to solve problems.

Education

Bachelor of Science - Healthcare Management

Lindenwood University
Saint Charles, MO
01-2020

Skills

  • Employee training
  • Critical thinking
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Creative problem solving
  • Proficient in MS Office
  • Business Strategy
  • Executive management support

Certification

  • LIcensed Massage Therapist
  • BS Healthcare Management

Accomplishments

  • Market Research: Performed an average of 80 follow-up phone calls per day to undercover customer needs and desires regarding product development, use and assistance.
  • Retained 90% percent retention and was successful with marketing the business with limited budget.
  • Financial: Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Customer Follow-up: Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Resolved product issue through consumer testing.
  • Increased profits by 40% by creating new services offerings.

Affiliations

Alpha Chi National Honor Society

Work Type

Full Time

Work Location

RemoteOn-SiteHybrid

Timeline

CEO

Massage Monkey LLC
06.2022 - Current

Contract Massage Therapist

Spine and Wellness
03.2019 - 10.2020

Contract Massage Therapist

Masssage Luxe
10.2016 - 12.2018

Business Owner

Massage Works
06.1999 - 02.2021

Bachelor of Science - Healthcare Management

Lindenwood University

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