Tishadah Gordon

Motivated and detail-oriented professional with 6 years of experience in customer service and cashier roles. Demonstrates strong adaptability, teamwork, and communication skills, excelling in remote collaboration and problem solving. Enthusiastic about transitioning to a career in medical billing and coding, committed to delivering exceptional service in the healthcare environment. Actively listened to customers, handled concerns quickly, and escalated major issues to supervisors. Updated account information to maintain customer records. Answered constant flow of customer calls with minimal wait times. Collected payments using different types of payment methods Assisted customers with their inquiries about policy details, premium, claims, and more Maintaining records of customer interactions, processing customer accounts, and filing documents Managing incoming calls from clients related to their insurance policies Handled receipts, refunds, and transactions with precision, ensuring accurate financial reporting. Conducted cash drawer counts at shift start and end, maintaining financial integrity and minimizing errors. Processed sales efficiently by scanning barcodes, monitored inventory, and restocked items for optimal store presentation. Consistently maintained a positive attitude, fostering a welcoming environment that encouraged customer loyalty and engagement.