TiShae Betters
Baltimore,MD
Summary
Experienced foodservice professional, server, and bartender with a strong desire to excel in a fine dining environment. Possessing extensive knowledge of food preparation and a deep understanding of exceptional customer service. Committed to delivering an outstanding dining experience to every guest. Authorized to work in the US for any employer. Eager to contribute skills and expertise to a team that values excellence and strives for culinary perfection.
Overview
10
10
years of professional experience
Work History
Server/Bartender
Hard Rock Cafe
06.2022 - Current
- Accurately take food & drink orders from guests with a positive attitude
- Able to interact with guests in a friendly manner
- Knowledgeable of the menu, & can make suggestions to guests.
Server/Bartender
BJ'S Restaurant & Brewhouse - Towson, MD
05.2018 - 06.2022
- Provided exceptional & friendly customer service to guests
- Was able to make suggestions/recommendations to those with select allergies such as gluten-free, & delivered exceptional service by serving guests in a timely manner
- Was knowledgeable of bar drinks & signature beers, entrees & ingredients, as well as aware of gluten-free allergens
- Suggestive seller, upsold menu items & suggested add-ons to entrees such as mushrooms & gravy to compliment a steak
- Was also able to provide recommendations & pairings when requested
- Lead trainer of new/oncoming servers.
Server
Fogo de Chao - Baltimore, MD
09.2021 - 01.2022
- Welcomed & acknowledged each guest with a smile, made eye contact, & used a friendly verbal greeting
- Presented the menu & answered any questions regarding the menu items
- Prepared to answer questions regarding the preparation methods & continuous table side serving concept
- Also served beverages as well as dessert orders & communicated those to the Chiaroscuro any special requests for meats
- Placed orders with cashiers for processing & payment
- Also assisted other servers in their areas when needed.
Dining Room Supervisor
Springwell Senior Living Community - Baltimore, MD
03.2021 - 08.2021
- Assisted in maintaining & promoting a clean & safe kitchen work environment in accordance with applicable health, safety, & food handling regulations
- Served meals accurately to residents with an excellent, customer-focused approach
- Handled guest/resident complaints in a professional, courteous & timely manner
- Helped stock & rotate all needed supplies in the service areas and dining room.
Server/Cook
Roland Park Place - Baltimore, MD
12.2014 - 03.2021
- Assisted guests & residents with making menu choices in a helpful & informative fashion
- Delivered exceptional service by greeting & serving guests in a timely, friendly manner
- Promptly served entrees & beverages to guests
- Answered questions about menu selections & made recommendations when requested
- Regularly checked back with guests to ensure satisfaction throughout each course.
- As a cook, I managed food storage & stock levels, trained kitchen staff. Also complied with nutrition & sanitation guidelines. As well as ensured that food & other items were stored properly.
Server
T.G.I Fridays - Towson, MD
08.2016 - 03.2018
- Delivered exceptional, fast & friendly service to guests
- Served guests in a timely, friendly manner
- Answered questions about menu selections & made recommendations
- Managed closing & opening duties.
Education
Associates - Culinary Arts
Anne Arundel Community College
Glen Burnie, MD11.2021
High school diploma - Restaurant And Culinary Management
Mergenthaler Vocational Technical High School
Baltimore, MD05.2015
Skills
- Server
- Sales
- Training
- POS
- Customer Service
- Fast Learner
- Upselling
- Restaurant Experience
- Kitchen Experience
- Food Handling
- Culinary Experience
- Food Safety
- Food Service
- Host/Hostess
- Memory Care
- Leadership
- Microsoft Word
- QuickBooks
- Bartending
- Filing
Additional Information
As a foodservice professional, I pay special attention to detail, & have extensive understanding of the kitchen. I do have my SERV Safe certification. I possess great time management skills & am able to work under pressure. I also have great verbal/ written communication skills. I am responsible, dependable, as well as focused
Timeline
Server/Bartender
Hard Rock Cafe
06.2022 - Current
Server
Fogo de Chao - Baltimore, MD
09.2021 - 01.2022
Dining Room Supervisor
Springwell Senior Living Community - Baltimore, MD
03.2021 - 08.2021
Server/Bartender
BJ'S Restaurant & Brewhouse - Towson, MD
05.2018 - 06.2022
Server
T.G.I Fridays - Towson, MD
08.2016 - 03.2018
Server/Cook
Roland Park Place - Baltimore, MD
12.2014 - 03.2021
Associates - Culinary Arts
Anne Arundel Community College
High school diploma - Restaurant And Culinary Management
Mergenthaler Vocational Technical High School
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