Tishaleta Guevara
Jay,OK
Summary
I am a Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. I have a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
21
21
years of professional experience
Work History
Administrative Assistant to the Director
United Keetoowah Band Of Cherokee Indians In Oklahoma
Tahlequah , OK
2016.08 - Current
- Organizing and maintaining Director's calendar and travel arrangements.
- Processing invoices and ensuring payments are made in a timely manner.
- Ensuring all relevant information is available for upcoming meetings or events.
- Maintaining filing system for documents related to the Director's work.
- Assisting with onboarding new employees assigned to the director's team.
- Scheduling appointments with clients or colleagues as needed.
- Managing incoming calls and emails directed to the Director.
- Providing support during special projects led by the director.
- Assisting with event planning tasks such as booking venues or catering services.
- Proofreading documents prior to submission to ensure accuracy of content and formatting.
- Performing general administrative duties such as photocopying, faxing, scanning.
- Recording minutes at departmental meetings attended by the director.
- Preparing expense reports for reimbursement of business-related expenses incurred by the director.
- Creating agendas, presentations, reports, and other documents for the Director.
- Conducting research on various topics as requested by the director.
- Ordering office supplies and equipment for use by staff under the director's supervision.
- Monitoring progress of ongoing projects assigned to staff working under direction of Director.
- Updating contact databases with accurate information about clients or partners.
- Answering inquiries on behalf of the Director in a timely manner.
- Developing processes to improve administrative functions within the organization.
- Tackled and addressed top-level, high-priority issues with professional administrative discretion.
- Maintained company confidence and protected business operations by keeping sensitive information confidential.
- Opened, read and replied to e-mails, letters and correspondence on behalf of executives.
E-911
Delaware Communications
Jay , OK
2015.08 - Current
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Ensured compliance with safety regulations and company policies.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Participated in team meetings discussing changes in procedures or processes.
- Received and dispatched calls for emergency services.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Maintained logs of all incoming calls and assigned tasks.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
- Gathered additional information from police officers at scene if necessary to complete report accurately.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Received incoming calls from the public and determined the nature of the emergency.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Attended regular trainings sessions on new systems and technologies used within the dispatch center.
- Created incident reports detailing all pertinent information regarding each emergency call.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
Human Resources Manager
Keetoowah Cherokee Casino
Tahlequah , OK
2003.04 - 2014.09
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Developed compensation packages that are competitive yet cost effective for the organization.
- Assisted in the development of performance management systems including goal setting, performance reviews, corrective action plans and disciplinary procedures.
- Developed and implemented recruitment strategies to attract qualified candidates.
- Ensured compliance with federal, state and local employment laws.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Assisted in developing succession planning strategies for key positions within the organization.
- Investigated employee relations matters through interviews with involved parties to ensure a fair resolution.
- Evaluated current HR processes and recommended changes when necessary to improve efficiency.
- Identified, screened and interviewed potential employees.
- Resolved conflicts between different departments or personnel using sound judgment to maintain a harmonious work environment.
- Maintained employee records in accordance with company policy and applicable legal requirements.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Created job postings, tracked applicants and maintained applicant database.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Conducted background checks and reference checks of prospective employees.
- Managed delivery of customer-focused HR services to company to increase hire rate and reduce churn.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Held exit interviews and documented information discussed with employees.
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
Education
Associate of Applied Science - Business
Bacone College
Muskogee, OK2023-05
Certification - Business Administration And Management
N.E. Technology Center
Kansas1998-05
High School Diploma -
Colcord High School
Colcord, OK1992-05
Skills
- Meeting facilitation
- Scheduling expertise
- Calendar Management
- Presentation Creation
- Travel Arrangements
- Strong Organization
- File Management
- Document Preparation
- Expense Reporting
- Interpersonal Relations
- Administrative Support
- Meeting planning
- Labor Relations
- Project Planning
- Excel spreadsheets
- Information confidentiality
- Compensation and benefits
- Office Administration
- Policy Enforcement
- Human resource laws knowledge
Timeline
Administrative Assistant to the Director
United Keetoowah Band Of Cherokee Indians In Oklahoma
2016.08 - Current
E-911
Delaware Communications
2015.08 - Current
Human Resources Manager
Keetoowah Cherokee Casino
2003.04 - 2014.09
Associate of Applied Science - Business
Bacone College
Certification - Business Administration And Management
N.E. Technology Center
High School Diploma -
Colcord High School
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