Tisha M Benally
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Data Entry Intern
San Carlos Apache College
Remote
02.2024 - Current
- Contributed to project success by meeting tight deadlines for data entry tasks without sacrificing quality.
- Maintained strict confidentiality while handling sensitive client information according to company guidelines and legal regulations.
- Demonstrated adaptability by quickly learning new software programs and adjusting to changes in database structures or requirements.
- Assisted in the creation of user-friendly documentation for internal use, simplifying complex procedures for more accessible understanding across teams.
- Prioritized daily workload effectively, managing multiple projects concurrently while maintaining a strong commitment to deadlines and quality standards.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
Courier
Roadie Platform (Independent)
Phoenix, AZ
09.2022 - Current
- The Roadie App offers gigs that I can take on whenever I have extra time.
- On these routes, I would take on various gigs, traveling to pick-up locations such as airport luggage services, Walmart, CVS for medications, Home Depot, medical assignments, and personal tasks.
- After pickups, my location would be tracked to the delivery site, where the app would instruct me whether items need to be signed for or left at the door, concluding with a photo to confirm the delivery's completion.
- All of this would be recorded on my phone.
- Worked in team environment to maintain high levels of productivity.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Completed daily delivery assignments while adhering to strict time constraints, ensuring consistent service quality.
- Enhanced customer satisfaction through timely deliveries and professional communication with clients.
Full-Time Lead Cashier/Crew Member
Lancer Hospitality/Phoenix Zoo
Phoenix, AZ
11.2019 - 04.2022
- While employed, I completed an Administrative Assistant Training Program at the Phoenix Indian Center, which was facilitated by Gateway Community College.
- My responsibilities expanded to training and supervising approximately 7-20 coworkers to manage the main food vendor/restaurant at the zoo. This included opening and closing procedures, placing orders, assigning tasks, ensuring task completion, maintaining cleanliness in customer-facing areas, verifying nightly cash drops, operating all registers, addressing guest complaints, processing returns, and managing group information/orders. Additionally, I assisted in setting up and dismantling special events at the zoo, such as weddings, birthday parties, corporate picnics, adult-only events, holiday celebrations, and the Zoo Lights display.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Volunteer Residential Complex Ambassador
Native American Connections
Phoenix, AZ
07.2014 - 01.2016
- Duties include assisting with community programs coordinated by apartment managers and Native American Connections staff.
- Provided community members with information on resources for food, clothing vouchers, bus tickets, rent assistance, and affordable housing options.
- Also coordinated events such as dinners, bingos, yard sales, after-school youth programs, and youth lunches.
- Attended orientations, gatherings regarding social and economic functions relating to community constituents.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
Full-Time Sales Representative
Paradises Lagardere Travel Retail
Phoenix, AZ
07.2019 - 11.2019
- Responsible for providing prompt, efficient, and courteous service to guests, collecting payments, greeting customers, and actively listening to their needs.
- Maintain inventory levels on the sales floor and inform the manager when ordering is necessary. Market merchandise in accordance with advertising, sales promotion, and display plans. Carry out daily operational procedures efficiently, diligently, and with integrity. Communicate and implement policies and procedures. Process cash and credit card transactions using a point-of-sale (POS) system. Answer internal and external calls. Maintain cleanliness in work and storage areas. Prepare cash drops and tally the total bank. Activate and deactivate the store's alarm system.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Full-Time Cashier/Crew Member
Lancer Hospitality/Phoenix Zoo
Phoenix, AZ
11.2018 - 06.2019
- Provide service to customers in a courteous, swift, and efficient manner, with enthusiasm.
- Fulfilling orders, receiving money, and providing the correct change to customers; delivering impeccable customer service; offering information, assisting guests with locating items and destinations on the map; giving advice and recommendations on sales; operating scanners, cash registers, and other electronic devices; ensuring all prices and quantities are accurate and within the date range, and providing receipts to customers; resolving customer complaints; processing returns; reporting unresolved complaints or equipment issues to the lead/supervisor; maintaining a clean, safe, and organized workstation; enduring long hours of standing, walking, lifting, and bending throughout the day; working across various food vendor locations throughout the zoo; serving and assisting with catering during evening promotional events for hundreds of guests; demonstrating excellent teamwork with crew members, leads, and supervisors.
- Practice all rules and policies accordingly, per employee handbook.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
Part-Time Crew/Trainer/Lead Server
AMC Dine-In Theatre Esplanade 14
Phoenix, AZ
09.2016 - 10.2018
- Resumed previous duties below after leave of absent
- Also trained a dozen new employees
- Accomplished high Sales Stubs/Food/Memberships and Liquor
- Ability to handle own guest complains and concerns
- Adapted to various(seasonal) menu changes in all 4 years
- July 2016 - November 2016
- Unemployed/Death of a parent.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Mentored junior employees to improve performance, food safety, and customer service.
Part-Time Server/Crew Member
AMC Dine-In Theatre Esplanade 14
07.2014 - 07.2016
- Duties: Greet and deliver professional service to guest, exhibit excellent guest service skills
- Possess full knowledge of bar and menu items and able to make recommendations
- Complete accurate orders and delivery of food and beverage orders in a timely manner, consistently use suggestive selling techniques
- Verify that guests are 21 years of age to purchase alcohol and ensure that alcohol not only is consumed in designated areas, but also adhere to all alcohol enforcement tactics
- Adhered to age restriction and/or parental escort policies by monitoring auditorium for compliance
- Coordinate and assist with reserved seating
- Collaborate with kitchen staff and bartender to ensure food and beverage orders are consistent
- Assist other servers and runners
- Pre-bus tables
- Make certain that tables are set and service areas are stocked with required levels of condiments in theatre assigned to
- Follow instructions on usage of chemicals/cleaning materials
- Ability to stand, walk, and traverse up/down stairs; and lift heavy equipment
- Maintain personal bank for cash out purposes
- Monitor auditoriums for picture and sound quality, temperature, lighting levels, audience behavior, and film piracy
- Uphold AMC's Business Practice Standards and ensure compliance with company and policies
- Work effectively with coworkers and supervisors
- Perform all additional tasks and responsibilities as assigned
- Maintain regular personal attendance for all scheduled shifts.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Temp Worker
The Party Staff
Phoenix, AZ
01.2010 - 03.2010
- Duties: Provided waitressing services for corporate events
- Prepared venues for party occasions
- Ordered and served food and drinks and checked identification for customers who ordered alcohol
- Kept an eye on what was being served, maintained food safety practices and worked quickly while practicing good customer services skills from set up, to service, to breakdown, and cleanup.
- Served as a reliable team player who consistently met or exceeded expectations in all tasks assigned throughout numerous temp jobs.
- Contributed positively to workplace morale by maintaining a professional and positive attitude in all temporary assignments.
Uniform Specialist/Sales
Collette's Uniform Company
Phoenix, AZ
06.2012 - 07.2012
- Responsibilities included monitoring and maintaining inventory levels, placing orders, conducting inspections, and compiling reports on daily and monthly sales.
- Measured and distributed uniforms, delivering exceptional customer service.
- Managed transactions for paying customers using a computerized cash register, processed payments and issued cash back; operated debit/credit card machines for transactions; upheld cleanliness in the workplace and restrooms.
Team Member
Boys and Girls Club
08.1998 - 11.1998
- Duties: Assisted in preparing youth for success
- Planned, implemented, and assisted in evaluating education related activities for children ages 5-17
- Effectively implemented and administered programs, services, and activities for members and visitors
- Maintained daily contact with club staff (professional and volunteer), members, and superiors to provide information, discuss issues, explained guidelines and instructions, advised and counseled
- Organized and supervised children to maintain a safe environment
- Motivated youth and assisted in managing behavioral problems
- Strong communication and interpersonal skills were required with the general public
- Stood and walked for long periods of time
- Handled children cautiously and respectfully.
Waitress
Olive Garden
Phoenix, AZ
02.2006 - 06.2008
- Duties: Welcomed and entertained guests in a friendly manner providing a positive first and last impression of service
- Worked with team members to deliver excellent dining
- Provided friendly, fast, and efficient serve
- Guided guest through menus, demonstrated knowledge of the menu and beverage items
- Ensured that the dining room, lobby and service areas were clean, stocked, and visually appealing
- Worked with managers and team members to provide smooth operation of the restaurant
- Able to excel in team environment
- Handled customers respectfully.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Uniform Specialist
Ace Uniforms
05.2006 - 02.2008
- Duties: Successfully handled various clerical duties including, but not limited to monitoring and keeping inventories on large accounts, ordering, inspecting and reporting, as well as measuring, issuing uniforms, exceptional customer service
- Handled paying customers by utilizing computerized cash register, handled payments and provided cash back; used their debit/credit card machines for payment
- Maintained cleanliness in work place and bathroom
- Greeted and handled customers respectfully.
Sandwich Artist/Cashier
The Baguley
07.1998 - 08.1998
- Duties: Made variety of sandwiches, cleaned working and eating areas; prepared vegetables and meats; baked breads; washed dishes; handled paying customers by utilizing computerized cash register, handled payments and provided cash back; used their debit/credit card machines for payment; provided friendly, fast, and efficient service; greeted and handled customers respectfully.
Cashier/Crew Member
Churches Chicken
07.1998 - 08.1998
- Duties: Took customer orders and filled/boxed orders as the cooks readied the meals
- Handled payments and provided cash back; used their debit/credit card machines for payment; greeted and handled customers respectfully
- Made sure chicken batter was always ready to cook
- Provided friendly, fast, and efficient service; greeted and handled customers respectfully.
Cashier/Crew Member
McDonald's Restaurant
05.1995 - 08.1995
- Duties: Took customer orders and filled/boxed orders as the cooks readied the meals
- Handled payments and provided cash back; used their debit/credit card machines for payment; greeted and handled customers respectfully
- Made sure chicken batter was always ready to cook
- Provided friendly, fast, and efficient service; greeted and handled customers respectfully.
Education
Associate of Applied Science - Computer And Information Sciences
San Carlos / Tohono O'odham C.C
San Carlos, AZ05.2026
Associate of Business Administration - Business Administration And Management
San Carlos Apache / Tohono O'odham C.C
San Carlos, AZ05.2025
High School Diploma -
Chemawa Indian High School
Salem, OR06.1998
Skills
- Written Communication Proficiency
- Fast Typing Speed
- Accuracy and Attention to Detail
- Self-Motivation and Initiative
- Data Entry
- Data accuracy
Education Certifications
- Chemawa High School, High School Diploma, 05/1998, 3 yrs. of Sports Leadership (Volleyball, basketball, Softball), Captain, MVP, County All-Teams, Science Awards, Leadership awards, Class Council, Dorm President
- Desert Life Rehabilitations and Care Center, Nurse's Aide Training Program Certificate (40hrs class/80hrs Clinical), 06/18/2001
- Pima Community College (CTD), Child Care Assistant Teacher Certification (60hrs), 08/13/2004
- Phoenix Indian Center/ Gateway Community College, Administrative Professionals Program Certificate, 02/28/2020
- Certified Office Pro Certificate (Test Out), 02/20/2020
- Microsoft Office Specialist Certificate (Excel Associate), 03/06/2020
Applicant Name
Tisha Marie Benally
Qualifications Summary
Reliable and Persevered results - Comfortable in target-oriented jobs. Established good working relationships with customers/clients. Polite and soft spoken; do not get flustered easily and can handle rude customers as well. Can patiently explained details to the customer in a way that they understand easily without taking too much of their time. Good listening skills and can hear and understand everything loud and clear. Maintain a good follow up on all customers even after having sorted out their queries. Like to work in team atmosphere and get along with colleagues as well. Work well within a team and capable of taking over leadership responsibilities as well if the situation demands it. Willing to help out colleagues and can also teach newer employees. Willing to learn many things. Self-motivated, initiative, maintains a high level of energy. Ability to organize, prioritize and work under extreme work pressure, heavy work load and deadlines. Possess strong personal communications skills with variety of people. High accuracy and attention to details. Possess a good memory and can learn about many different products and their specifications. Problem analysis, use of judgment and ability to solve problems efficiently. Organized and applies same organized attitude in my work. Adheres to policies and procedures as detailed in company's employee handbook. Comfortable working in various shifts; tolerant and flexible, adjusts to different situations.
References
- Rebecca Swift, Coach /Mentor, Librarian, Instructor, Master student, Po Box, Peridot, Arizona, 85501, (928)200-9994, 16yrs
- Christina Sanchez, Elementary Teacher/Former Co-worker, 4610 S Rural Rd, Apt 101, Tempe, Arizona, 85282, (623) 421-7581, 7yrs
- Olivia Smiley, Lancer Hospitality/Manager, 455 N Galvin Parkway, Phoenix, Arizona, 85008, (602)914-4306, 3yrs
Disclaimer
I CERTIFY that all of the statement made in the above resume are true, complete, and correct to the best of my knowledge and belief, and made in good faith.
Certification
- Administration Assistant Certification - 2020
- Microsoft Office Specialist - Excel Associate - 2020
- Test Out Certified Office Pro - Word, Excel & PowerPoint - 2020
- Child Care Assistant Teacher Certified - 2004
- Certified Nurse Aide - 2001
Beading
In my free time, I enjoy beading. I primarily create traditional jewelry, moccasins, and hats. Currently, I am crafting beaded sets for my daughters and beaded neckties for the boys in my family as Christmas gifts. When I'm not outdoors, you'll find me beading.
Timeline
Data Entry Intern
San Carlos Apache College
02.2024 - Current
Courier
Roadie Platform (Independent)
09.2022 - Current
Full-Time Lead Cashier/Crew Member
Lancer Hospitality/Phoenix Zoo
11.2019 - 04.2022
Full-Time Sales Representative
Paradises Lagardere Travel Retail
07.2019 - 11.2019
Full-Time Cashier/Crew Member
Lancer Hospitality/Phoenix Zoo
11.2018 - 06.2019
Part-Time Crew/Trainer/Lead Server
AMC Dine-In Theatre Esplanade 14
09.2016 - 10.2018
Part-Time Server/Crew Member
AMC Dine-In Theatre Esplanade 14
07.2014 - 07.2016
Volunteer Residential Complex Ambassador
Native American Connections
07.2014 - 01.2016
Uniform Specialist/Sales
Collette's Uniform Company
06.2012 - 07.2012
Temp Worker
The Party Staff
01.2010 - 03.2010
Uniform Specialist
Ace Uniforms
05.2006 - 02.2008
Waitress
Olive Garden
02.2006 - 06.2008
Team Member
Boys and Girls Club
08.1998 - 11.1998
Sandwich Artist/Cashier
The Baguley
07.1998 - 08.1998
Cashier/Crew Member
Churches Chicken
07.1998 - 08.1998
Cashier/Crew Member
McDonald's Restaurant
05.1995 - 08.1995
Associate of Applied Science - Computer And Information Sciences
San Carlos / Tohono O'odham C.C
Associate of Business Administration - Business Administration And Management
San Carlos Apache / Tohono O'odham C.C
High School Diploma -
Chemawa Indian High School