Tisha M. Milord
North Attleboro,Ma
Summary
Self-motivated Customer Service Rep with 7+ years of managing customers/patients
with clear & transparent interactions. A fun & friendly individual who is known for
maintaining a professional interaction in a hectic situation & able to work in a high
volume, fast paced environment.
Overview
9
9
years of professional experience
Work History
Practice Assistant II Dr. Tari A. King, MD
Brigham's & Woman's/Dana Farber, Breast Surgical Oncology
10.2022 - Current
- Managed daily operations including filing paperwork, managing calendars, and scheduling meetings.
- Facilitated communication between patients, physicians, and other healthcare professionals.
- Provided administrative support to physicians and other healthcare staff.
- Handled telephone calls, meeting plans and conference organization requirements.
- Scheduled appointments, answered phones, and responded to emails in a timely manner.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Administrative Assistant III
Deaconess Medical Center
02.2022 - 10.2022
- Checking in patients as arrived for appointments/cancellation
- Accepting co-pays & verifying insurance
- Email referrals to PCP for Specialty Clinic
- Updating patients demographics
- Scanning patients notes for appointments
- Scheduling patients for appointments & leaving detailed info to scheduling appointments for Spine Clinic
- Administrative duties copying, faxing, scanning, email, scheduling, answering phones & messages
- Ordering X-ray & CT, MRI Scans
- Scheduling for Nurse Practitioners
- Beth Israel
Admin Assistant II Clinical Practice Ambulatory
Float Pool
04.2021 - 02.2022
- Communication with patients, staff & providers regarding patient arrival
- Verify patient insurance, request referral or orders prior to patient
- Responds to patient questions and/or service related to appointments
- Perform other duties and provide basic office support including copying, faxing, email
- Accurate billing code utilization knowledge ICD-10 code & knowledge of medical terms
- Train new employees in call center
- Prepare Covid 19 Test kits
- Phone Calls in a high volume call center
- Scheduling Covid 19 patients (symptomatic, asymptomatic, pre-op patients)
Customer Service Representative/Food Service & Room Service Assistant
Beth Israel Deaconess Medical Center
07.2018 - 04.2021
- Directly working with patients to properly order meals based on a therapeutic diet provided by a physician
- Suggesting items on the menu that are healthy to eat
- Answer calls in call center when patients or families are ready to order meals
- Passing food delivery trucks to selected units when patients order food or delivering to
- Nursing Station
- Identifying meal trays by name & date of birth
- Work as a checker on tray line to ensure proper items are on the trays as describe on ordering ticket
Nutrition Assistant/Customer Service Representative
Beth Israel Deaconess
Milton, Ma
11.2017 - 07.2018
- Working with patients placing meal orders
- Answer the phone in the call center to order or cancel meals
- Relating messages to dietician and/or supervisor when problem arises
- Building food trucks & passing trays out & delivering late trays
Tray line checker
Lawrence Memorial Hospital
Medford, Ma
08.2016 - 10.2017
- Stock kitchen units with basic snack items
- Answer phones & take messages from Nursing staff
- Taking patients meals order with handheld tablet
Education
Bunker Hill Community College
09.2001
Bachelor of Arts - Business Administration
Bristol Community College ONLINE
Fall River, MAProfessions
Brighton High School
Health
Skills
- Excellent Customer Service Skills
- Problem Solving Ability
- People Skills/Teamwork/Team Player
- Leadership Experience
- Oral & Written Communication Skills
- Computer Knowledge (Microsoft, Windows 8 & 10 & 365, Meditech, Healthtouch, OMR
- Epic Cadence Scheduling
- Organization Skills (maintain clean space at work, Attention to details, Multitasking
- CRM messaging system
Timeline
Practice Assistant II Dr. Tari A. King, MD
Brigham's & Woman's/Dana Farber, Breast Surgical Oncology
10.2022 - Current
Administrative Assistant III
Deaconess Medical Center
02.2022 - 10.2022
Admin Assistant II Clinical Practice Ambulatory
Float Pool
04.2021 - 02.2022
Customer Service Representative/Food Service & Room Service Assistant
Beth Israel Deaconess Medical Center
07.2018 - 04.2021
Nutrition Assistant/Customer Service Representative
Beth Israel Deaconess
11.2017 - 07.2018
Tray line checker
Lawrence Memorial Hospital
08.2016 - 10.2017
Professions
Brighton High School
Health
Bunker Hill Community College
Bachelor of Arts - Business Administration
Bristol Community College ONLINE
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