Tishana Blair
Davenport,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Nazaire & CO.
03.2020 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled confidential client information in compliance with company data protection policies.
- Managed 60-80 customer inquiries per day via phone and email.
- Cross-checked entries with source documents and corrected discrepancies.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Receptionist
Jenny Yoo Collection
03.2016 - 02.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
Wholesale Assistant
Jenny Yoo Collection
09.2014 - 03.2016
- Provided comprehensive administrative support for executive-level staff.
- Conducted sales calls and managed ordering process.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Developed and maintained administrative processes to improve accuracy and efficiency.
- Prioritized work to meet department needs and exercise proper judgment in making decisions.
- Created and maintained organizational systems for records, reports, and documents.
Administrative Assistant
Omega Marketing
10.2012 - 06.2014
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks via Microsoft Excel.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Education
BBA -
Morgan State University
01-2026
John Dewey High School
01-2010
Skills
- Customer service
- Data entry
- Conflict resolution
- Critical thinking
- Appointment scheduling
- Client relations
Timeline
Customer Service Representative
Nazaire & CO.
03.2020 - 01.2025
Receptionist
Jenny Yoo Collection
03.2016 - 02.2020
Wholesale Assistant
Jenny Yoo Collection
09.2014 - 03.2016
Administrative Assistant
Omega Marketing
10.2012 - 06.2014
BBA -
Morgan State University
John Dewey High School
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