Tishana Gibbs
Hillside,NJ
Summary
Committed Program Manager of Residential Services with significant experience in operational management, staff supervision, and program development. Strong leadership skills displayed through successful team building and fostering positive relationships within multidisciplinary teams. Successful track record of improving service delivery efficiency while ensuring exceptional quality of care for residents. Notable contributions include implementing innovative initiatives that enhanced residential services and improved resident satisfaction.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Program Manager of Residential Services
Mercy Home
Broooklyn , NY
05.2022 - Current
- Researched best practices for residential services programs and implemented changes as needed.
- Cultivated meaningful partnerships with local organizations that provided additional resources or expertise towards achieving program goals.
- Developed positive relationships with stakeholders such as community members, funders, partners.
- Analyzed data from program evaluations to identify areas of improvement.
- Identified potential funding sources and wrote grant proposals in support of the organization's mission.
- Monitored service quality and ensured compliance with regulations.
- Ensured all personnel records were up-to-date according to applicable laws or regulations.
- Conducted regular staff meetings to ensure program objectives were met.
- Provided guidance and support to direct reports in the implementation of program goals.
- Evaluated existing programs for effectiveness and identified areas for improvement.
- Organized events such as conferences or workshops focused on raising awareness about residential services issues.
- Assessed client needs through interviews or surveys and developed plans accordingly.
- Drafted reports summarizing key findings from program evaluations for senior leadership review.
- Created policies and procedures related to residential services programs.
- Managed contracts with vendors providing resources or services related to residential services programs.
- Oversaw recruitment process for new positions within the organization's residential services department.
- Resolved conflicts among team members by using effective problem-solving techniques.
- Facilitated communication between internal departments to ensure successful coordination of activities in support of program objectives.
- Developed and maintained budgets, timelines, and performance metrics for residential services programs.
- Coordinated trainings for staff on new initiatives or updates to existing processes.
- Inspected building each day for hazards and safety issues and had issues addressed immediately by maintenance personnel.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
Residential Program Coordinator
Lifespire
New York, New YORK
05.2002 - 12.2022
- Assisted in developing budget proposals for the residential program's operations.
- Maintained accurate records of client progress, incidents, and daily activities.
- Organized and facilitated weekly staff meetings to ensure efficient communication among team members.
- Developed and implemented innovative strategies to improve residential program services.
- Monitored staff performance on a regular basis and provided feedback accordingly.
- Assisted in recruiting, interviewing, selecting, training, and evaluating new employees for the residential program's team.
- Ensured compliance with agency policies and procedures as well as local, state, and federal regulations pertaining to residential programs.
- Coordinated with other agencies to obtain resources and services for clients.
- Collaborated with community organizations to promote awareness of the residential program's services.
- Evaluated the effectiveness of existing programs and recommended changes or improvements when necessary.
- Participated in professional development activities related to best practices in residential programming.
- Served as a liaison between families and caregivers of clients enrolled in the residential program.
- Supervised staff while they interacted with residents in order to ensure safety protocols were followed at all times.
- Conducted assessments of clients' physical, emotional, social, and educational development.
- Provided case management for clients in the residential program.
- Created individual service plans for each client to meet their specific needs.
- Identified client needs and treatment goals and created treatment plans.
- Reported incidents and accidents to medical and law enforcement and documented shift activities.
- Participated in investigations regarding injuries and allegations of abuse, misconduct and discrimination and provided honest, thorough information.
- Interacted with residents' guardians on continuous basis, keeping communication lines open and addressing concerns swiftly.
- Recruited, interviewed, and hired volunteers and staff.
Children Protection Specialist
Administration for Children's Services
New York, NY
08.2016 - 11.2022
- Enforced safety regulations in order to maintain a safe work environment.
- Conducted regular patrols of the assigned area to detect suspicious activities and potential threats.
- Updated logs regularly with information pertaining to visitor access records.
- Performed searches of personnel, vehicles, and packages entering the facility.
- Developed strategies for mitigating risks associated with various operations.
- Coordinated with local law enforcement agencies as needed during investigations or emergencies.
- Assisted with the implementation of new security procedures and policies.
- Maintained effective communication with staff members regarding security protocols.
- Investigated incidents and prepared detailed reports for management review.
Education
Master of Science - Public Health
Monroe College
Bronx, NY06-2026
BBA - Business Administration And Management
Monroe College
Bronx, NY06-2020
Skills
- Facility management
- Training and mentoring
- Written and verbal communication
- Payroll procedure oversight
- Medical and clinical supervision
- Site inspections
- Interviewing skills
- Time management
- Goal setting
- Problem-solving abilities
- Direct operations
- Program implementation
Certification
- SHRM certification
References
References available upon request.
Timeline
Program Manager of Residential Services
Mercy Home
05.2022 - Current
Children Protection Specialist
Administration for Children's Services
08.2016 - 11.2022
Residential Program Coordinator
Lifespire
05.2002 - 12.2022
Master of Science - Public Health
Monroe College
BBA - Business Administration And Management
Monroe College
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