Tishanne Boyd
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. In addition to being an Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
7
7
years of professional experience
Work History
Service Manager
Chipotle
10.2022 - 12.2023
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of cooks & line servers ensuring timely completion of projects and high-quality workmanship.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Reduced food waste by closely monitoring inventory levels and implementing effective ordering procedures.
- Enhanced employee productivity through the development of comprehensive training programs and performance evaluations.
- Ensured high standards of cleanliness and sanitation with regular inspections and staff training.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
Travel Agent
Purchasing Power
03.2019 - 08.2021
- Developed strong relationships with suppliers, securing exclusive deals and discounts for clients.
- Implemented a new customer relationship management system to better track client interactions and preferences, resulting in repeat bookings.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
- Assisted clients in obtaining necessary visas or other documentation required for international travel, navigating complex regulations efficiently to avoid delays.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Helped senior managers make effective decisions based on current and accurate reporting.
Assistant Manager
Shape Culture Salon
03.2017 - 08.2020
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Developed strategy to increase sales and drive profits.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Education
Full Specialist License - Aesthetician/ Nail Technician
Hollywood Institute of Beauty Careers
Casselberry, FL08.2023
Cosmetology License - Cosmetology
Paul Mitchell The School - Orlando
Oviedo, FL06.2019
High School Diploma -
Winter Springs High School
Winter Springs, FL05.2018
Skills
- Workplace Safety
- Work Planning and Prioritization
- Customer Service
- Expert in Microsoft
- Team Development
- Portion Control
- Staff Leadership
- Time Management
- Cash Handling
- Allergy Awareness
- Cross-Training Staff
- Sanitation Standards
Timeline
Service Manager
Chipotle
10.2022 - 12.2023
Travel Agent
Purchasing Power
03.2019 - 08.2021
Assistant Manager
Shape Culture Salon
03.2017 - 08.2020
Full Specialist License - Aesthetician/ Nail Technician
Hollywood Institute of Beauty Careers
Cosmetology License - Cosmetology
Paul Mitchell The School - Orlando
High School Diploma -
Winter Springs High School
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