Tishawna Mccormock
Jamaica,NY
Summary
Dedicated childcare professional with experience at Latanya Blake, adept at creating a nurturing environment that fosters children's growth. Skilled in childcare techniques and arrangements, I excel in planning engaging activities and preparing nutritious meals. My strong communication and organizational skills ensure that children's emotional and social needs are met effectively.
Overview
5
5
years of professional experience
Work History
Childcare
Latanya Blake
07.2023 - Current
- Provide a safe, nurturing environment for children, ensuring their physical, emotional, and social needs are met.
- Maintaining daily bathing, feeding and sleeping schedule
- Plan and engage children in activities, such as arts, crafts, games, and outdoor play.
- Prepare healthy meals and snacks for children.
Customer Service Representative
Sutherland Global Service
05.2022 - 05.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Teacher’s Aid
Guy’s Hill Primary
09.2020 - 10.2021
- Maintained safety and security by overseeing students in recess environments.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Supported classroom activities, tutoring, and reviewing work.
Education
Bachelor In Business Administration - Human Resources Management
University of Technology
Kingston Jamaica Diploma - General Agriculture
Ebony Park Academy
Jamaica W.I01.2018
Skills
- Behavior management and guidance
- Patience and empathy
- Creating a nurturing environment
- Excellent communication and interpersonal skills
- Problem-solving and conflict resolution
Timeline
Childcare
Latanya Blake
07.2023 - Current
Customer Service Representative
Sutherland Global Service
05.2022 - 05.2023
Teacher’s Aid
Guy’s Hill Primary
09.2020 - 10.2021
Bachelor In Business Administration - Human Resources Management
University of Technology
Diploma - General Agriculture
Ebony Park Academy
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