Summary
Overview
Work History
Education
Skills
Timeline
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Tishawna Thomas

Kissimmee,FL

Summary

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

6
6
years of professional experience

Work History

Healthcare Advocate

TTEC
Orlando, FL
08.2023 - Current
  • Managed incoming calls from patients and other healthcare facilities to provide information or schedule services.
  • Maintained client confidentiality according to HIPAA regulations at all times.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Provided patient advocacy services to individuals and families with healthcare needs.
  • Coordinated with physicians, nurses, and other members of the healthcare team to ensure best outcomes for patients.
  • Assisted patients in navigating their insurance coverage options and understanding their benefits.
  • Educated patients on proper wellness practices such as diet and exercise habits that can improve overall health.

Customer Care Representative

CVScaremark
Orlando, FL
08.2022 - 06.2023
  • Answered customer inquiries over the phone and via email.
  • Resolved customer complaints promptly and professionally.
  • Provided accurate, valid, and complete information to customers.
  • Assisted customers in navigating through website features and functions to locate desired information or products.
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Processed orders accurately and efficiently according to established procedures.
  • Created monthly reports summarizing customer service activities including number of calls handled, resolution rate.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail, or fax as follow-up.

Data Entry Pharmacy Technician

Walgreens
Orlando, FL
07.2020 - 02.2022
  • Performed data entry of patient prescriptions into the pharmacy system.
  • Verified accuracy of prescription information and entered relevant data into database.
  • Prepared labels for prescription containers according to established standards.

Reservation Sales Agent

Omni Hotels & Resorts
Orlando, FL
03.2019 - 06.2020
  • Answered incoming calls and emails from customers to provide information on hotel services, rates and availability.
  • Provided detailed information regarding hotel amenities and services to customers.
  • Responded promptly to customer inquiries and requests in a professional manner.
  • Processed reservations by entering relevant data into the system accurately and efficiently.
  • Monitored changes in occupancy levels, room availability, rate changes, cancellations or no-shows.
  • Resolved customer complaints quickly and professionally while maintaining a positive attitude.
  • Maintained up-to-date knowledge of all hotel products, services, pricing plans and policies.
  • Followed up with customers post-stay to ensure satisfaction with their experience at the hotel.

Education

High School Diploma -

Mavericks High School
Kissimmee, FL
06-2016

Some College (No Degree) -

Point Park University
Pittsburgh, PA

Some College (No Degree) -

Grand Canyon University
Phoenix, AZ

Skills

  • Policy understanding
  • Insurance knowledge
  • Creativity and Innovation
  • Business Development
  • Quality Improvement
  • Healthcare management
  • Healthcare Education
  • Compliance
  • Inbound and Outbound Calling
  • Data Entry
  • Account updating
  • Documentation
  • Typing 30 WPM
  • Complaint Handling
  • Claims reviewing
  • Benefits Explanation
  • Relationship Building
  • Prior Authorization Verification
  • Customer Service
  • Organizational Skills
  • Teamwork and Collaboration

Timeline

Healthcare Advocate

TTEC
08.2023 - Current

Customer Care Representative

CVScaremark
08.2022 - 06.2023

Data Entry Pharmacy Technician

Walgreens
07.2020 - 02.2022

Reservation Sales Agent

Omni Hotels & Resorts
03.2019 - 06.2020

High School Diploma -

Mavericks High School

Some College (No Degree) -

Point Park University

Some College (No Degree) -

Grand Canyon University

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Tishawna Thomas