Tishe Williams

• Pointed students to relevant information about academic and personal support services available on campus.
• Advised students individually and in groups on academic programs for individual interests.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Helped students develop organizational, time management and study skills.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer needs through competent customer service and prompt problem-solving.
• Assisted call-in customers with questions and orders.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Educated clients on account services and resolved client inquiries regarding statement information and account balances.
• Logged call information and solutions provided into internal database.
• Coordinated timely responses to online customer communication and researched complex issues.
• Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided primary customer support to internal and external customers.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Responded proactively and positively to rapid change.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Educated customers about billing, payment processing and support policies and procedures.
• Trained new personnel regarding company operations, policies and services.
• Answered average of 50 to 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
• Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Reported lost and stolen Visa Credit Cards.