Tisheema Natt-Wike
New York
Summary
Service-driven hospitality professional with 20+ years of experience delivering exceptional guest experiences in high-volume, guest-facing environments. Proven ability to anticipate guest needs, resolve concerns with empathy and professionalism, and uphold brand standards while creating welcoming, memorable experiences. Strong background in guest relations, service recovery, and front-desk operations.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Guest Experience Specialist / Owner
Independent Hairstylist
04.2021 - Current
- Delivered personalized, high-touch guest experiences in a luxury service environment
- Managed scheduling, payments, and rebooking to ensure seamless guest flow
- Resolved guest concerns using service recovery techniques
- Maintained a clean, professional environment aligned with brand standards
- Built strong guest relationships resulting in repeat business and referrals
School Safety Officer
New York City Police Department
01.2007 - 04.2021
- Provided front-facing guest service to students, staff, parents, and visitors
- Assisted visitors with directions, access, and general inquiries
- Maintained safety while ensuring a welcoming environment
- Communicated effectively with team members and leadership
Sales Associate
Macy’s Department Store
10.2005 - 12.2006
- Delivered exceptional customer service in a fast-paced retail environment
- Assisted customers with product selection and recommendations
- Processed cash and credit transactions accurately
- Maintained sales floor presentation and brand standards
- Supported loss prevention and customer satisfaction efforts
Receptionist
Kings Teleservices
11.2003 - 10.2005
- Managed multi-line phone system, ensuring efficient call routing and customer service support.
- Greeted visitors, providing assistance and information to enhance their experience.
- Organized and maintained reception area, promoting a professional environment.
- Scheduled appointments and coordinated meetings for staff, improving office efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
GED -
Paul Robeson High School
Brooklyn, NYSkills
- Guest Relations
- Customer Service Excellence
- Service Recovery
- Conflict Resolution
- Front Desk Operations
- Multitasking
- Communication
- Microsoft Office
Certification
CPR certified by the American Red Cross
Additional Information
Community Service:
Pink Diamond Collectives, Co-Chair—Women’s Empowerment and Community Outreach.
Timeline
Guest Experience Specialist / Owner
Independent Hairstylist
04.2021 - Current
School Safety Officer
New York City Police Department
01.2007 - 04.2021
Sales Associate
Macy’s Department Store
10.2005 - 12.2006
Receptionist
Kings Teleservices
11.2003 - 10.2005
GED -
Paul Robeson High School