Summary
Overview
Work History
Education
Skills
Timeline
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Tishia Tucker

Gallatin,Tennessee

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Cook

KeKe's Breakfast Cafe
04.2024 - Current
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.

Customer Care Specialist

Servpro LLC
10.2021 - Current
  • Responded to customer inquiries and resolved issues in a timely and professional manner
  • Managed a high volume of incoming calls and emails to provide excellent customer service
  • Utilized CRM software to document customer interactions and track resolution of issues
  • Collaborated with cross-functional teams to escalate complex customer cases and ensure swift resolution
  • Proactively identified opportunities to improve processes and enhance the overall customer experience.

Shift Lead

Hardees
08.2020 - 11.2021
  • Supervised a team of 10 employees during assigned shifts, ensuring proper workflow and adherence to company standards
  • Trained new hires on policies, procedures, and customer service techniques to drive team performance
  • Managed inventory levels and placed orders to ensure optimal stock levels and minimize waste
  • Resolved customer concerns and escalated issues to higher management when necessary, maintaining a high level of customer satisfaction
  • Conducted performance evaluations for team members and provided coaching and feedback for continuous improvement.

Administration Assistant

American Medical Response
08.2017 - 08.2020
  • Supported executives and team members with administrative tasks, including scheduling meetings, managing calendars, and arranging travel logistics
  • Maintained office filing systems and databases to ensure accurate and efficient record-keeping
  • Responded to and directed incoming calls and emails to appropriate contacts in a timely and professional manner
  • Assisted in preparing and proofreading documents, reports, and presentations for various departments
  • Coordinated office supply orders, vendor relations, and facilities maintenance to ensure smooth day-to-day operations.

Education

EMT-Basic EMT -

Vol State Community College
05.2019

High School equivalent Business -

Greenville Senior High School
05.1987

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food Preparation
  • Strong attention to safe food handling procedures
  • Frying
  • Cooking techniques
  • Grilling

Timeline

Cook

KeKe's Breakfast Cafe
04.2024 - Current

Customer Care Specialist

Servpro LLC
10.2021 - Current

Shift Lead

Hardees
08.2020 - 11.2021

Administration Assistant

American Medical Response
08.2017 - 08.2020

EMT-Basic EMT -

Vol State Community College

High School equivalent Business -

Greenville Senior High School

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Tishia Tucker