Tishica Darden

Key Responsibilities: Provided front-office support by managing incoming calls, assisting customers, and maintaining a positive service environment. Trained new employees, assigned tasks, and helped maintain organized and efficient office workflows. Created and managed digital content, including Wix website development, social media setup, and ongoing page management. Designed marketing flyers and assisted with promotional projects for the organization. Processed insurance payments, assisted with policy endorsements, and prepared customer quotes. Supported nonprofit initiatives by operating and assisting with food-truck events serving the community.

• Provided compassionate care to residents, ensuring their comfort and safety throughout daily routines.
• Monitored resident health by recording vital signs and reporting changes to healthcare professionals.
• Assisted with mobility needs, helping residents move safely around the facility and participate in activities.
• Engaged residents in social activities to promote mental stimulation and emotional well-being.
• Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
• Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
• Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.

• Handled customer inquiries at City of Fort Worth Water, demonstrating strong problem-solving abilities and commitment to service excellence.
• Processed water utility requests with precision, maintaining accurate documentation while delivering responsive customer support.
• Partnered with utility service teams to resolve complex customer issues, ensuring timely and effective solutions.
• Streamlined call handling procedures, reducing average response time while maintaining high customer satisfaction levels.
• Analyzed customer feedback patterns to identify service improvement opportunities and enhance communication protocols.
• Developed automated response templates for common customer inquiries, enhancing service quality and reducing call handling time for the water utility team.

• Performed daily tasks by printing and cutting work orders
• Provided the distribution center with work while maintaining a fast-paced work environment
• Conducted housekeeping duties, inventory, and solved technical issues with Data Center equipment

• Handled 100+ daily calls resolving member Rewards queries, enhancing customer satisfaction.
• Managed Rewards Card Accounts, ensuring seamless member account operations.
• Resolved complex member issues, improving service efficiency and support quality.

• Assisted residents with daily needs such as hygiene, feeding, bathing, clothing, and activities
• Worked as a team to improve communication and monitor dementia residents and their needs