Summary
Overview
Work History
Education
Skills
Timeline
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Tishnell Carter

Niagara Falls,NY

Summary

Dynamic professional with a proven track record at Olive Garden, enhancing customer satisfaction and streamlining operations. Skilled in customer service and multitasking proficiency, adept at fostering team collaboration and managing high-pressure situations. Achieved significant improvements in service quality and efficiency, demonstrating exceptional communication and a detail-oriented approach.

Overview

3
3
years of professional experience

Work History

Host & Busser

Olive Garden
05.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
  • Ensured smooth operations during shift changes by communicating relevant information between incoming and outgoing staff members.
  • Monitored dining area capacity to prevent overcrowding while maximizing available seating during peak hours.

Digital Shopper

Walmart
11.2022 - 10.2023
  • Enhanced customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
  • Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
  • Tracked substitutions and informed customers of changes.
  • Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
  • Implemented a user-friendly interface that facilitated seamless transactions, leading to higher sales volumes and repeat customers.
  • Provided exceptional customer service through proactive communication channels such as live chat and social media platforms, fostering loyalty among shoppers.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Worked productively with customers to meet order requirements and service expectations.
  • Participated in team meetings and staff training sessions.
  • Preserved patient safety by following safety protocols.

Housekeeping Room Attendant

Quality Inn Hotel
02.2022 - 11.2022
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Promoted a safe work environment by adhering to health and safety regulations while performing duties.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
  • Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
  • Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
  • Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
  • Responded to requests from patrons for linens and toiletries.

Education

Associates Degree With Applied Science - Business Management

Niagara County Community College
Sanborn, NY
05.2022

Skills

  • Customer service
  • Team collaboration
  • Multitasking proficiency
  • Effective time management
  • Team player mentality
  • Adaptable to change
  • Exceptional communication
  • Detail-oriented
  • Professional appearance
  • Guest relations
  • Telephone reception
  • Staff coordination
  • Reservations
  • Seating arrangements
  • Verbal and written communication
  • Customer engagement

Timeline

Host & Busser

Olive Garden
05.2024 - Current

Digital Shopper

Walmart
11.2022 - 10.2023

Housekeeping Room Attendant

Quality Inn Hotel
02.2022 - 11.2022

Associates Degree With Applied Science - Business Management

Niagara County Community College

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Tishnell Carter