Tishonda Washington
Peoria
Summary
To obtain a position utilizing my professional skills in customer service, where my experience can promote and support face-to-face interaction in multiple environments within the different complexities of customer service.
Overview
6
6
years of professional experience
Work History
Payroll Specialist
Acumen Customer Service
03.2025 - Current
- Maintaining accurate payroll records.
- Provide support to employees with portal issues related to clocking in and out, and time-off requests.
- Process payroll for employees across multiple departments weekly.
- Collaborate with HR to ensure accurate employee information updates.
- Researched and resolved employee payroll questions and issues via email, phone, and in person.
- Managed multiple tasks simultaneously, meeting deadlines consistently.
- Directly supported employees with enrollment concerns and issues.
Gate Agent
Piedmont Airline; American American
01.2023 - 07.2025
- Facilitated passenger check-in and boarding processes at the airport terminals.
- Effectively communicating with passengers regarding flights. changes and seat assignments.
- Coordinate with the ground crew and flight crew to ensure safety for passengers.
- Managed gate assignments and coordinated flight schedules with operational teams.
- Assisted passengers with luggage handling and special service requests.
- Monitored flight status updates and communicated changes to passengers promptly.
- Trained new staff on procedures and best practices for gate operations.
- Provided excellent customer service by addressing passenger inquiries effectively.
Customer Service Specialist
Forward Staffing
10.2019 - 01.2023
- Managed a heavy volume of Inbound and outbound calls to assist in scheduling candidates for their pre-employment and post-employment screening.
- Documented customer interactions accurately in the company database system.
- Ensured compliance with company policies during all customer interactions and transactions.
- Deliver an excellent customer service experience that exceeds the expectations of knowledge and empathy, in order to assist current and future employees.
- Provide resolutions for most low-complexity support issues using company software, such as Microsoft Windows and various internet browsers.
- Actively contribute toward new and updated knowledge that supports the enhancement of the business.
- Resolved customer complaints with empathy and effective problem-solving skills.
Education
High School Diploma -
Austin Career Education Center
Chicago, IL05.1994
Skills
- Data entry
- Microsoft Office Suite
- Data verification
- Time management
- Data entry
- Team collaboration
- Problem solving
- Attention to detail
- Research support
- Interpersonal and written communication
- Payroll administration experience
- Time sheet review
- Professional Social Media management
Affiliations
Volunteer at Pilgrim Rest Church Monthly Mobile Food Pantry- Phoenix, AZ
References
References available upon request.
Timeline
Payroll Specialist
Acumen Customer Service
03.2025 - Current
Gate Agent
Piedmont Airline; American American
01.2023 - 07.2025
Customer Service Specialist
Forward Staffing
10.2019 - 01.2023
High School Diploma -
Austin Career Education Center