Hi, I’m
Ty Duckworth
Twin Falls,ID
Summary
Experienced with managing automotive service operations, ensuring efficient workflow and customer satisfaction. Utilizes strong leadership and problem-solving abilities to drive team performance. Track record of optimizing repair processes and maintaining high standards in service quality. My strategic approach to dealership management and marketing initiatives has consistently exceeded targets, demonstrating a unique blend of technical proficiency and interpersonal skills.
Overview
12
years of professional experience
Work History
Amalgamated Sugar Company LLC
General Labor
08.2024 - Current
Job overview
- Performed general labor tasks on all areas of operation within Amalgamated Sugar.
- Performed general labor duties such as checking chemicals, ensuring machine function, shoveling lime rock.
- Contributed to successful project completions by providing essential support in various general labor tasks as needed.
- Increased overall crew efficiency by offering assistance in other areas when assigned workers failed to show up for work.
Big Ducks Autos
Owner
06.2016 - Current
Job overview
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Gravity Auto Sales
Automotive Service Manager
01.2013 - 05.2016
Job overview
- Reduced wait times for customers by optimizing scheduling and resource allocation within the service department.
- Consistently met or exceeded monthly performance targets set by upper management in terms of revenue generation, customer satisfaction ratings, and operational efficiency metrics.
- Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
- Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
- Maintained accurate records of all repairs performed, ensuring proper documentation for warranty claims and future reference for clients.
- Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
- Conducted thorough evaluations of technician performance, providing constructive feedback and coaching to improve overall productivity.
Education
Osborn High School Marietta, GA
High School Diploma
05-2005
Skills
- Automotive diagnostics
- Customer satisfaction
- Quality standards
- Employee retention
- Service department operations
- Marketing initiatives
- Dealership management
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
Timeline
General Labor
Amalgamated Sugar Company LLC
08.2024 - Current
Owner
Big Ducks Autos
06.2016 - Current
Automotive Service Manager
Gravity Auto Sales
01.2013 - 05.2016
Osborn High School
High School Diploma
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