Tish R Bluhm
Terre Haute,IN
Summary
Enthusiastic manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Dedicated management professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
36
36
years of professional experience
Work History
Site Manager
Driven Brands/Take 5 Carwash
04.2023 - Current
- Interviewed, hired, and trained new workers.
- Oversaw all daily office operations and equipment maintenance.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Inspected cleanliness of common areas and offices.
- Resolved issues between employees and customers using company policies.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Defined clear targets and objectives and communicated to other team members.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Jack of All Trades
Three Sheets Bar And Grill
07.2021 - 04.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maximized quality assurance by completing frequent line checks.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
Owner/Operator
Taxi Tish, Llc
11.2013 - 07.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships.
Manager
Rocky Point Waterfront Grill
08.2004 - 11.2013
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Established team priorities, maintained schedules and monitored performance.
Catering Manager, Operations Manager
JtG's Pizza And BBQ Cuisine Catering
02.1988 - 08.2004
- Established and implemented business procedures and process improvements.
- Analyzed and presented financial standings and cost effectiveness to other partners and investors.
- Increased revenue with successful promotional strategies and reductions in costs.
- Managed restaurant scheduling, foodservice and customer service.
- Audited kitchen and front of house to guarantee cost-effectiveness of restaurant.
- Handled catering scheduling, ordered food and planned events.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Secured new clients and accounts by analyzing and catering products to specific needs.
- Hired and trained both permanent and temporary staff members.
- Handled payment collection and payroll of 15 employees.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
GED -
Valparaiso High School
Valparaiso, INCertificate in Business Communications - Business Communications
Purdue University - North Central
Westville, INSkills
- Team Leadership
- OSHA Compliance
- Inspection Principles
- Inventory Management
- Regulatory Compliance
- Multitasking and Organization
- Site Safety
- Process Improvement
- Data Analysis
- Design and Planning
- Budgeting and Cost Savings
- Problem-Solving
- Operations Management
- Documentation and Reporting
- Analytical Thinking
- Business Development
- Relationship Building
- Customer Relationship Management
- Staff Management
- Coaching and Mentoring
- Financial Management
- Flexibility and Adaptability
- Hiring and Recruitment
- Shift Scheduling
Timeline
Site Manager
Driven Brands/Take 5 Carwash
04.2023 - Current
Jack of All Trades
Three Sheets Bar And Grill
07.2021 - 04.2023
Owner/Operator
Taxi Tish, Llc
11.2013 - 07.2021
Manager
Rocky Point Waterfront Grill
08.2004 - 11.2013
Catering Manager, Operations Manager
JtG's Pizza And BBQ Cuisine Catering
02.1988 - 08.2004
GED -
Valparaiso High School
Certificate in Business Communications - Business Communications
Purdue University - North Central
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