Tishunda DeJarnette
CUSTOMER SERVICE PROFESSIONAL
Gadsden
Summary
Personable and highly organized, with strong ability to communicate effectively and empathize with customers. Possesses solid understanding of customer service principles and adept at using CRM software and resolving issues efficiently. Committed to enhancing customer satisfaction and fostering positive relationships.
Overview
10
10
years of professional experience
Work History
Accounts Receivable Clerk
Quality of Life Health Services
09.2022 - Current
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Responded to inbound inquiries regarding accounts and payments.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
Customer Service Collections Representative
Medical Data Systems Inc
05.2018 - 09.2022
- Navigated complex collection cases, utilizing effective negotiation skills for successful outcomes.
- Developed tailored payment arrangements to maximize revenue recovery while maintaining customer relationships.
- Established rapport with customers through active listening and empathetic communication techniques.
- Evaluated customer creditworthiness, making informed decisions on account management strategies.
- Assisted customers with financial education resources, empowering them to make informed decisions about their debts.
- Maintained accurate records of collection activities, ensuring compliance with company policies and industry regulations.
Customer Care Representative
Xfinity Comcast
01.2015 - 05.2018
- Assisted call-in customers with questions and orders.
- Managed high call volume with exceptional professionalism and efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
Education
ABA -
University of South Alabama
Mobile, AL 05.2001 -
Skills
Microsoft Suite
Teamwork
Account monitoring
Invoice processing
Collections
Team collaboration
Active listening
Data entry and management
Strong client relations skills
Accurate payment posting
First call resolution
Database research
Call center experience
Timeline
Accounts Receivable Clerk
Quality of Life Health Services
09.2022 - Current
Customer Service Collections Representative
Medical Data Systems Inc
05.2018 - 09.2022
Customer Care Representative
Xfinity Comcast
01.2015 - 05.2018
ABA -
University of South Alabama
05.2001 -
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