Conducted regular performance reviews with direct reports.
Ensured compliance with company regulations, laws, and safety standards.
Monitored customer complaints and provided timely solutions to improve customer experience.
Managed daily workflow of team members to meet organizational goals.
Trainer Barista
Starbucks
Wesley Chapel, FL
05.2019 - 09.2023
My experience at Starbucks was that they taught me to look in my community and to be helpful and make people feel safe and welcoming
I also learned how to communicate with people when they have had a bad day or if they need someone to listen to.
Greeted customers and took orders for coffee drinks, food items, and other beverages.
Followed safety procedures while operating machinery such as grinders and espresso machines.
Assisted in the preparation of baked goods including muffins, cookies, scones, and cakes.
Placed orders with suppliers for delivery of products required for daily operations.
Stocked shelves with ingredients needed to make coffee drinks.
Adhered to health department regulations concerning sanitation standards.
Associate
Culver's Restaurant
Wesley Chapel
12.2018 - 02.2019
My experience with Culvers is great they taught me how to connect with the customers to strive for perfection and achieve goals.
Operated equipment such as scanners and scales correctly during the checkout processes have helped customers locate items within the store using the inventory system.
I handled incoming calls from customers regarding orders or other inquiries.
Associate
Panera Bread
Wesley Chapel, FL
08.2018 - 12.2018
My experience with Panera was amazing got to learn customer service and working as a team and have better time-management skills.
Operated equipment such as scanners and scales correctly during the checkout process.
We have helped customers locate items within the store using the inventory system.
I handled incoming calls from customers regarding orders or other inquiries.
Ensured compliance with company safety regulations at all times while on the job.