Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tissiane Bowman

Fredericksburg,VA

Summary

Charismatic,warm and very high energy restaurant manager with over 16 years experience. Efficient and enthusiastic with strong knowledge of the food and beverage industry. Has a strong desire to make a real and measurable difference to any company that she works for,and is more than willing to undertake on-the-job training.

Overview

18
18
years of professional experience

Work History

Operations Manager

Molly Maid of Stafford
Fredericksburg, VA
05.2022 - Current
  • Monitored inventory of cleaning supplies and equipment, ordering additional items as needed.
  • Developed a system for scheduling regular deep cleans within each area of responsibility.
  • Worked closely with vendors to maintain contracts for services such as carpet shampooing or window washing.
  • Developed and implemented cleaning processes to ensure consistent and high-quality results.
  • Provided feedback to cleaners based on inspection results or customer comments.
  • Investigated incidents involving property damage or hazardous materials spills in order to take corrective action quickly.
  • Organized and managed staff of cleaners, assigning tasks and monitoring performance.
  • Responded quickly in emergency situations requiring immediate attention.
  • Maintained records of service requests from clients regarding specific cleaning requirements.
  • Identified cost-saving solutions when purchasing supplies or equipment for the team.
  • Analyzed data from customer surveys to identify areas needing improvement in service delivery.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Administered, coordinated or recommended disciplinary and corrective actions.
  • Maintained a comprehensive filing system for all company documents and records.
  • Resolved escalated customer inquiries and complaints in a timely manner.
  • Reviewed accounts payable and accounts receivable processes for efficiency.
  • Resolved customer billing issues in a timely manner.
  • Monitored payments due from clients and promptly contacted clients with past due payments.

Dining Room Manager

Legends Grille
Fredericksburg, VA
04.2021 - Current
  • Oversee employee work in front and back of house to ensure compliance with company policies, regulations, and food safety quidelines
  • Perform facility walk-throughs to assess cleanliness and preparedness at beginning and end of shifts
  • Complete restaurant opening and closing procedures and manage deposits
  • Produce monthly reports detailing sales trends and forecasts
  • Maintained presence on dining room floor and assisted team with guest service.
  • Fielded complaints from customers and corrected issues with both front of house and kitchen staff.
  • Acted as liaison between head of kitchen staff and front of house to update staff on menu updates, special requests and canceled items.
  • Reviewed closing reports at end of shifts and corrected mistakes.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Resolved escalated customer complaints to maximize satisfaction and loyalty.
  • Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
  • Planned and coordinated special events to boost customer numbers and profits.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Developed strategies to improve customer satisfaction ratings within the restaurant.
  • Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
  • Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.

Multi-Unit Store Manager

Dunkin Donuts / Baskin Robbins
Dumfries, VÁ
12.2017 - 04.2021
  • Hired, trained, and coached 30+ staff members on customer service skills, food and beverage knowledge, and COVID-19 safety standards during the pandemic in 2020
  • Consistently meeting monthly sales goals by training staff and following up with upselling techniques
  • Manage all deposits and cash transactions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Formed and sustained strategic relationships with clients.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed business performance data and forecasted business results for upper management.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Built sales forecasts and schedules to reflect desired productivity targets.
  • Identified training needs for staff members based on individual skill levels and job requirements.
  • Monitored store compliance with safety regulations and company policies and procedures.
  • Created monthly reports outlining store performance metrics such as sales figures, labor costs.

Food Service Manager

Harmony of England Run
Fredericksburg, VA
08.2014 - 09.2016
  • Created and delivered orientation and training for new team members and professional development activities for experienced associates.
  • Wrote and communicated clearly, understood internal documents and reports and interacted professionally with residents and employees.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared and led food service training programs to teach staff various tasks.
  • Scanned kitchen and service areas for items that needed to be cleaned or replenished and directed staff to get them done.
  • Trained employees on cooking techniques, safety standards and performance strategies.
  • Oversaw meal preparation and monitored food handling to encourage safety.
  • Kept kitchen equipment properly functioning by following manufacturer's operating instructions and educating staff on proper use.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.
  • Maintained budgeted food costs using tools within inventory management system.
  • Worked with vendors to establish strong relationships and maintain proper inventory supplies.
  • Received, organized and rotated paper goods and food ingredients.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Cooked and served food and meals in accordance with planned menus, diet plans, recipes, portions and temperature control procedures.
  • Prepared therapeutic diets and meals following oral and written instructions.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Checked with residents to ask about food quality, satisfaction and personal likes or dislikes.
  • Developed diets to meet nutritional requirements for people with special conditions.
  • Planned and completed group projects, working smoothly with others.
  • Worked closely with other departments within the organization to ensure smooth delivery of services.
  • Created menus that incorporated seasonal ingredients while adhering to budgetary constraints.
  • Assisted in planning and executing special events and catering services.

Assistant General Manager

Fukuda’s Bar & Restaurant
Hiroshima, Japan
03.2006 - 09.2012
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Hired and trained new food service personnel to maintain high productivity levels of staff.
  • Managed inventory and rotated food products in storage to avoid spoilage and waste.
  • Supervised portion control and quantities of preparation to minimize waste.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Reduced food waste by overseeing and planning ingredients, anticipated customers and popularity of items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Explained goals and expectations required of trainees.
  • Maintained detailed inventory of bar supplies and stocked work areas.
  • Interviewed, hired and trained staff to improve customer retention and bolster sales.
  • Poured wine, beer and cocktails for patrons.
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Created schedules and monitored payroll to remain within budget.
  • Tracked monthly sales to generate reports for business development planning.

Education

High School Diploma -

Hiro Kookoo
01.2005

Skills

  • Adaptable
  • Scheduling Staff
  • Labor and Overhead Cost Estimation
  • Staffing and Sales Reporting
  • Recruitment and Hiring
  • Relationship Building
  • Investigating Complaints
  • Bartending Expertise
  • Delegating Assignments and Tasks
  • Employee Performance Evaluations
  • Money Handling
  • Inventory Management
  • Training and Onboarding
  • Front of House Management
  • Toast POS Proficient
  • Problem-Solving
  • Budget Administration
  • Catering Services
  • Sales and Marketing
  • Payroll Administration
  • Training and Coaching
  • Reliable and Responsible
  • Liquor Law Compliance
  • ServSafe Certified
  • Menu Planning
  • Vendor Relationships
  • Quality Control

Languages

  • English Fluent
  • Portuguese (Brazil) Fluent - Born and raised in Brazil
  • Spanish
  • Some Japanese

Timeline

Operations Manager

Molly Maid of Stafford
05.2022 - Current

Dining Room Manager

Legends Grille
04.2021 - Current

Multi-Unit Store Manager

Dunkin Donuts / Baskin Robbins
12.2017 - 04.2021

Food Service Manager

Harmony of England Run
08.2014 - 09.2016

Assistant General Manager

Fukuda’s Bar & Restaurant
03.2006 - 09.2012

High School Diploma -

Hiro Kookoo

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