Tisziya Williams
Brooklyn,NY
Summary
Results-driven Relationship Banker with expertise in delivering tailored financial solutions and fostering long-term client relationships. Specializes in consultative sales, account management, and digital banking education, while effectively resolving account issues and collaborating with specialists to enhance service offerings. Focused on compliance and risk management to ensure exceptional client experiences and achieve branch performance objectives.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
West Springfield, MA
06.2025 - Current
- Guided customers in selecting financial products tailored to their specific needs.
- Determined customer needs through conversations and recommended banking products that aligned with their financial goals.
- Instructed clients on banking services and digital tools to enhance convenience and accessibility.
- Assisted customers in opening new checking and savings accounts.
Pharmacy Technician
Baystate Health
Springfield, MA
11.2021 - 06.2026
- Managed prescription processing and medication delivery in hospital setting, ensuring timely access to medications for thousands of patients daily.
- Processed prescriptions with accuracy and efficiency, contributing to streamlined medication distribution.
- Collaborated with team of up to 12 technicians to maintain high standards of patient safety.
Pharmacy Technician
CVS Health
Springfield, MA
12.2018 - 07.2024
- Handled insurance claims and coordinated with doctors' offices to verify prescriptions, facilitating efficient medication dispensing.
- Processed prescriptions and managed medication inventory to ensure timely patient access to medications.
- Assisted patients with medical-related inquiries and provided information on drug classification and safety to enhance understanding of treatments.
Customer Service Representative / Cashier
Home Depot
Wilbraham, MA
09.2017 - 12.2018
- Provided outstanding customer service, enhancing customer satisfaction in a fast-paced retail environment.
- Supported customers with orders, credit applications, and inquiries, ensuring a seamless shopping experience.
- Managed cash registers, processed transactions accurately, and upheld financial integrity.
Education
Associate of Science - Business Career
Berkshire Community College
Pittsfield, MA05-2028
National Certification - Pharmacy Technician
Springfield Technical Community College
Springfield, MA06-2021
Skills
- Financial advising
- Financial product knowledge
- Customer service
- Attention to detail
- Problem resolution
- Team collaboration
- Financial advising
Certification
- National Certified Pharmacy Technician (CPhT)
- Business coursework with a focus on management and operations
- Notary commission (Massachusetts)
Timeline
Relationship Banker
Bank of America
06.2025 - Current
Pharmacy Technician
Baystate Health
11.2021 - 06.2026
Pharmacy Technician
CVS Health
12.2018 - 07.2024
Customer Service Representative / Cashier
Home Depot
09.2017 - 12.2018
Associate of Science - Business Career
Berkshire Community College
National Certification - Pharmacy Technician
Springfield Technical Community College