Tisziya Williams
Brooklyn,New York
Summary
Customer service professional with extensive experience in issue resolution and personalized support within fast-paced environments. Proven ability to multitask, adapt to changing priorities, and maintain composure under pressure while delivering exceptional service. Skilled in handling confidential information, ensuring operational accuracy, and collaborating with teams to enhance customer experiences. Currently pursuing an Associate of Science in Business to deepen expertise in customer service and operations.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Relationship Banker
Bank of America
West Springfield, USA
05.2025 - Current
- Building client relationships by recognizing banking needs and explaining available solutions in a fast-paced branch environment.
- Assisting clients with deposit products, digital banking tools, and account maintenance while ensuring a smooth client experience.
- Partnering with teammates and specialists to provide prompt follow-ups and resolve issues effectively.
National Certified Pharmacy Technician
Baystate Medical Center
Springfield, USA
01.2021 - Current
- Processing high-volume, time-sensitive requests while maintaining accuracy, confidentiality, and compliance standards.
- Collaborating with pharmacists and technicians to support an efficient workflow in a timely manner.
National Certified Pharmacy Technician
CVS
Multiple Location(s), USA
01.2018 - 01.2024
- Processing prescriptions and insurance-related requests in a high-volume environment requiring strong diligence.
- Supporting COVID-19 outreach by assisting with registration and administration at partnering locations.
- Managing pharmacy data entry needs from home, ensuring accuracy and efficiency.
Education
ASSOCIATE DEGREE - Business
Berkshire Community College
Skills
Certification
- Notary, 01/01/25, Present
- Training for SIE course
Timeline
Relationship Banker
Bank of America
05.2025 - Current
National Certified Pharmacy Technician
Baystate Medical Center
01.2021 - Current
National Certified Pharmacy Technician
CVS
01.2018 - 01.2024
ASSOCIATE DEGREE - Business
Berkshire Community College