Tita Cletus
Houston,TX
Summary
With a background in customer service and a passion for helping others, I take pride in providing excellent support and ensuring customer satisfaction. My ability to communicate effectively, stay organized, and handle multiple tasks allows me to thrive in fast-paced environments. Outside of work, I enjoy activities that enhance my problem-solving and interpersonal skills, such as volunteering, learning new languages, or teamwork-driven activities. This balance helps me stay motivated and adaptable, making me a valuable asset to any customer service team. I’m excited about this opportunity and look forward to bringing my positive attitude and dedication to your company.
Overview
1
1
year of professional experience
Work History
AT&T Dealer
Corral Consultants, Inc.
Houston, TX
01.2025 - Current
- Engagement: Greet and assist customers in selecting products and services that best meet their needs.
- Sales: Drive store sales by proactively engaging with customers, understanding their needs, and recommending appropriate products and services.
- Product Knowledge: Maintain a thorough understanding of current products, services, and promotions to effectively inform and assist customers.
- Customer Service: Handle customer inquiries and complaints, providing information about products and services, and troubleshooting and resolving product issues and concerns.
- Documentation: Create or update customer profile records and process payments by totaling purchases.
Customer Service Representative
Amazon
Houston, TX
03.2024 - 01.2025
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Worked effectively in team environments to make the workplace more productive.
Education
Associate of Arts - Business Administration
Houston Community College
Houston, TX01-2017
Skills
- Scheduling
- Complaint resolution
- Account updating
- Problem-solving
- Product education
- Time management
- Calendaring
- Email management
- De-escalation techniques
- Follow-up skills
- Order fulfillment
- In-store support
- Retail sales customer service
- Microsoft office expertise
- Call center procedures
- Microsoft Excel
- Stress management
Languages
English
Full Professional
References
References available upon request.
Timeline
AT&T Dealer
Corral Consultants, Inc.
01.2025 - Current
Customer Service Representative
Amazon
03.2024 - 01.2025
Associate of Arts - Business Administration
Houston Community College
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