Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Receptionist
Titania Mimms

Titania Mimms

Houston,TX

Summary

Driven and resourceful administrative professional with 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Detail-oriented administrative professional with superb people-skills and public relations experience. Business-savvy with excellent decision-making skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

7
7
years of professional experience

Work History

EXECUTIVE ASSISTANT

BenefitMall
Houston, TX
05.2020 - 01.2023
  • Organized and coordinated conferences and monthly meetings
  • Responded to emails and other correspondence to facilitate communication and enhance business processes
  • Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity
  • Created expense reports, budgets and filing systems for management team
  • Prepared documents, reports and presentations for executives and board members using advanced software proficiencies
  • Created and managed office systems to efficiently deal with documentation
  • Ability to build processes to increase efficiency and expertise managing project operations.

Customer Service Representative

Randstad
Houston, TX
01.2019 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.

ADMINISTRATIVE ASSISTANT/RECEPTIONIST

Aon Consulting
Houston, TX
01.2016 - 06.2018
  • Handling office tasks, such as filing, generating reports and presentations, setting up for meetings, and reordering supplies
  • Screening phone calls and routing callers to the appropriate party
  • KM
  • Using computers to generate reports, transcribe minutes from meetings, create presentations, and conduct research
  • Greet and assist visitors
  • Performs scheduling tasks including: calendar coordination; purchase airfare and lodging; reserve conference rooms and tele-conference services; select catering; and assemble attendee packets
  • Prepares correspondence, presentations, email communications, and excel spreadsheets.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

Education

Bachelor of Science - Business Administration And Management

Prairie View A & M University
Prairie View, TX

High School Diploma - undefined

Coldspring-Oakhurst High School
Coldspring, TX

Skills

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Additional Information

  • ADDITIONAL INFORMATION , Authorized to work in the US for any employer
  • Driven and resourceful administrative professional with 4+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Enthusiastic and eager to contribute to team success.

Timeline

EXECUTIVE ASSISTANT

BenefitMall
05.2020 - 01.2023

Customer Service Representative

Randstad
01.2019 - 11.2020

ADMINISTRATIVE ASSISTANT/RECEPTIONIST

Aon Consulting
01.2016 - 06.2018

Bachelor of Science - Business Administration And Management

Prairie View A & M University

High School Diploma - undefined

Coldspring-Oakhurst High School
Titania Mimms