Titanna Gladden-Brown
Fort Ann,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Licensed Family Childcare Provider
Fort Campbell Family Childcare
11.2022 - 06.2023
- Handled daily administrative tasks efficiently to minimize time away from children.
- Logged information regarding naps, feedings and any medications administered.
- Documented children's growth and development.
- Created safe and engaging learning environment for groups of diverse children with various learning styles.
- Responded to inquiries from parents and guardians.
Childcare Provider
FORT CAMPBELL CHILD & YOUTH SERVICES
06.2021 - 07.2022
- Implement Child Development regulations, procedures, and processes
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Liaised with parents and guardians to discuss child progress.
- Monitored children's activities to verify safety and wellbeing.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
PRESCHOOL TEACHER
THE YOUTH ACADEMY
01.2020 - 01.2021
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Teach proper eating habits and personal hygiene
Cashier
Chic-Fil-A
04.2019 - 12.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Walmart
01.2017 - 08.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Education
CURRENT - Medical Office Assistance
Fayetteville Technical Community College
Fayetteville, NCHigh School Diploma - undefined
Great Falls
2017
Skills
- Special Assignments
- Medical Terminology Knowledge
- Documentation
- Typing Proficiency
- Caring and Responsible
- Calendaring and Scheduling
- Computer Proficiency
- Schedule Preparation
Additional Information
- PROFESSIONAL REFERENCES – Available upon request
Timeline
Licensed Family Childcare Provider
Fort Campbell Family Childcare
11.2022 - 06.2023
Childcare Provider
FORT CAMPBELL CHILD & YOUTH SERVICES
06.2021 - 07.2022
PRESCHOOL TEACHER
THE YOUTH ACADEMY
01.2020 - 01.2021
Cashier
Chic-Fil-A
04.2019 - 12.2020
Customer Service Representative
Walmart
01.2017 - 08.2018
CURRENT - Medical Office Assistance
Fayetteville Technical Community College
High School Diploma - undefined
Great Falls
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