Hi, I’m
Titeana Wright
Columbus,GA
Summary
Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Skilled at troubleshooting problems and building effective solutions. Excellent verbal and written communicator with a strong background in cultivating positive relationships and exceeding goals. Motivated leader passionate about positively impacting and helping others, with a proven ability to influence and direct teams toward success.
Overview
6
years of professional experience
1
Certification
Work History
United States Air ForceWhiteman Air Force Base, MO
Community Programs Specialist
11.2023 - Current
Job overview
- Facilitated engaging workshops and training sessions to promote community initiatives and address key local issues
- Evaluated the effectiveness of programs through surveys, focus groups, and community feedback, driving continuous improvement
- Organized event logistics, including venue selection, transportation coordination, and catering arrangements, ensuring seamless execution
- Managed program budgets, optimizing resource allocation to maximize impact while maintaining cost-effectiveness
- Delivered regular progress reports to senior management, highlighting program successes and areas for improvement
- Recruited, trained, and supported volunteers to ensure successful program delivery and community engagement
- Built strategic partnerships with local businesses to enhance community program resources and support
- Led team meetings to track progress, address challenges, and align efforts with organizational goals
- Collaborated in developing and executing strategies to promote events of varying scale, increasing community participation
- Created detailed event timelines to ensure timely completion of tasks and adherence to budget constraints
United States Air ForceWhiteman Air Force Base, MO
Food Service Journeyman
01.2023 - 11.2023
Job overview
- Planned and supervised daily job assignments, ensuring adherence to quality standards and efficient operations
- Resolved workplace conflicts promptly, fostering a collaborative and harmonious team environment
- Motivated employees to enhance team performance and achieve organizational goals
- Trained team members on quality standards and operational procedures, promoting excellence in service delivery
- Managed and mentored a team of 26 employees during shifts, ensuring smooth and efficient food service operations
- Delegated tasks strategically to encourage teamwork and maintain compliance with company standards
- Collaborated with other shift leaders to share critical updates, address concerns, and ensure continuity across shifts
United States Air ForceWhiteman Air Force Base, MO
Storeroom Manager
01.2022 - 12.2022
Job overview
- Trained and supervised staff in all aspects of stock management, including receiving, storage, and distribution
- Oversaw an $18,000 inventory, providing subsistence for 3,000 customers
- Facilitated resolutions for damaged deliveries, coordinating with vendors and shippers
- Investigated discrepancies between physical inventories and system records, implementing corrective actions
- Generated detailed reports on key performance indicators for inventory management
- Implemented loss prevention strategies, reducing waste and minimizing shrinkage
- Tracked commonly wasted food items, leading to $3,000 in savings
- Developed and implemented inventory control systems to maintain optimal stock levels
United States Air ForceWhiteman Air Force Base, MO
Food Service Leader
03.2021 - 01.2022
Job overview
- Worked independently, taking initiative in problem-solving
- Built strong working relationships within the team to improve service delivery
- Set up workstations, prepped tables, and prepared service counters for daily operations
- Delivered excellent customer service by addressing orders and resolving complaints professionally
- Developed staff skills through training and mentoring
TSYS a Global Payment CompanyColumbus, GA
Fraud Analyst
09.2020 - 03.2021
Job overview
- Identified fraudulent transactions by analyzing data across multiple systems and external sources
- Recommended resolutions based on institutional policies to mitigate fraud and prevent recurrence
- Supported team members with secondary reviews of suspicious activity records
- Analyzed transaction patterns to identify potential fraud trends
- Guided customer service representatives on handling suspected fraud cases effectively
- Verified reported ID theft and financial fraud through thorough investigations
- Reviewed flagged transactions and made decisions to mitigate risk
- Maintained up-to-date knowledge of industry trends and financial crime prevention strategies
- Regularly updated databases and spreadsheets to track investigation progress
Columbus Parks and RecreationColumbus, GA
Activity Leader
05.2019 - 03.2020
Job overview
- Supervised students during outdoor and indoor activities.
- Managed daily operations of recreational facilities.
- Assisted in creating a safe environment that was conducive to learning.
- Kept activities spaces organized, clean and tidy.
- Assisted in resolving conflicts between participants in an effective manner.
- Adhered to policies and procedures related to health and safety regulations at all times.
- Created a warm atmosphere where children felt comfortable expressing themselves freely.
- Developed events and programs in consideration of needs, abilities and interests of participants.
- Communicated with parents about their child's progress in the program.
- Guided students in developing life skills and understanding coursework using combination of vocational and academic curriculum.
Education
Kendrick High SchoolColumbus, GA
High School Diploma
05.2020
University Overview
GPA: 3.7
Troy UniversityTroy, AL
Bachelor of Science from Social Work
06.2025 - Current
University Overview
- Credits Earned: 35
- Focused on gaining knowledge and skills to empower individuals, families, and communities.
- GPA: 3.7
Skills
- Leadership and Team Development
- Strategic Project Management
- Effective communication and conflict resolution
- Public Speaking and Presentation
- Customer Relationship Management
- Event planning and coordination
- Microsoft Office Suite proficiency
- Inventory and Budget Management
- Community Outreach and Engagement
- Resilience and stress management
Certification
Preparing to Manage Human Resources Certification, University of Minnesota, 01/25
Training
- Conflict Resolution and Communication Skills
- Leadership and Supervisory Skills
- Marketing and Promotion for Events
- Microsoft Office Suite Proficiency
- Professional Development Course
- Public Speaking and Presentation Skills
- Customer Service Excellence Training
- Equal Opportunity Training
- Stress Management and Resilience Building
Timeline
Troy University
Bachelor of Science from Social Work
06.2025 - Current
Community Programs Specialist
United States Air Force
11.2023 - Current
Food Service Journeyman
United States Air Force
01.2023 - 11.2023
Storeroom Manager
United States Air Force
01.2022 - 12.2022
Food Service Leader
United States Air Force
03.2021 - 01.2022
Fraud Analyst
TSYS a Global Payment Company
09.2020 - 03.2021
Activity Leader
Columbus Parks and Recreation
05.2019 - 03.2020
Kendrick High School
High School Diploma
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