Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Titeonia Tedder

Belleville,MI

Summary

Dedicated and personable Customer Service Agent with 5 years of experience excelling in providing exceptional customer support within a fast-paced environment. Skilled in efficiently resolving customer issues, handling inquiries, and ensuring overall customer satisfaction. Possess strong communication and problem-solving abilities, demonstrated by a proven track record of maintaining positive relationships with customers. Proficient in navigating various CRM systems and adept at multitasking to effectively meet customer needs. Eager to leverage expertise in customer service to contribute to a dynamic team and drive customer loyalty and retention.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Tax Professional

H&R Block
11.2021 - 04.2025
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
  • IRS representation and Audit Support
  • Tax Software
  • Researched tax issues
  • Managing multiple clients and deadlines in a high volume environment.

Call Center Rep

Adecco
03.2023 - 04.2024
  • Handled high volume of incoming calls from customers to assist with inquiries, provide product information, and resolve issues efficiently and effectively.
  • Maintained a high level of professionalism and patience when dealing with challenging customer situations, effectively de-escalating conflicts and finding solutions.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.
  • Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
  • Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
  • Demonstrated adaptability by quickly learning new software systems used for managing patient accounts and medical information.
  • Explained and administered medical insurance, disability and flexible spending accounts.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
  • Determined covered medical insurance losses by studying provisions of policies or certificates.

Insurance Customer Service Representative

Foundever
05.2021 - 02.2023
  • Communicated with clients to provide updates on claim status and answer any questions or concerns.
  • Deliver high-quality service to customers to assess vehicle repair needs, damages, and compensation, communicate with empathy and understanding throughout the claims process and achieve customer satisfaction scores of 92% annually.
  • Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
  • Gather statements from customers, accident victims, and first-hand witnesses to support the claims process and build legal documentation for settlements.
  • Used multiple software's to enter customer data and notes into their accounts.
  • Making appointments, setting up tows and rental car reservations for clients.

Head Receptionist

H&R Block
10.2019 - 04.2021
  • Supervised a team of receptionists, providing guidance and support to ensure smooth operations and high quality customer service.
  • Implemented and maintained efficient office procedures to optimize productivity and organization in a fast-paced environment.
  • Managed scheduling of appointments and meetings, efficiently handling incoming calls and inquiries.
  • Developed and delivered training programs for new receptionists, ensuring consistent standards of professionalism and service.
  • Ensured accurate record-keeping by diligently updating client information within the database system.
  • Handled sensitive client information with discretion to maintain confidentiality at all times while adhering to privacy regulations.
  • Provided support during high-volume periods by effectively multitasking and prioritizing responsibilities under pressure.

Call Center Representative

Adecco
02.2016 - 07.2019
  • Managed high inbound calls, providing timely and accurate information to customers regarding gas services and billing inquires.
  • Processed Service orders, including new installations, transfers, and disconnections, ensuring compliance with company procedure.
  • Resolved billing issues and negotiated payment arrangements, improving customer satisfaction and reducing delinquency rates.
  • Coordinated emergency responses to gas leaks, dispatching technicians promptly and ensuring customer safety.
  • Educated customers on available programs and services, contributing to increased program enrollment.

Education

High School Diploma -

Southeastern High School
Detroit, MI
06.2013

Skills

  • Customer Service Support
  • Multi Computer Skills
  • Time Management
  • Empathy
  • Problem Solving
  • Technical Knowledge
  • Salesforce experience
  • Problem solving
  • Share Point
  • Microsoft office
  • Excel
  • Microsoft Excel
  • Paperwork processing
  • Administrative support
  • Recordkeeping strengths

Certification

  • Tax Certification, HR Block - 3 years

Timeline

Call Center Rep

Adecco
03.2023 - 04.2024

Tax Professional

H&R Block
11.2021 - 04.2025

Insurance Customer Service Representative

Foundever
05.2021 - 02.2023

Head Receptionist

H&R Block
10.2019 - 04.2021

Call Center Representative

Adecco
02.2016 - 07.2019

High School Diploma -

Southeastern High School

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