Tithi Patel
Canton,OH
Summary
Retail professional with extensive knowledge of the fashion industry, including current trends. Enjoys helping customers find stylish and affordable clothing and accessories. Retail sales professional vered in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
5
5
years of professional experience
Work History
Key Holder
Bath & Body Works
Canton, OH
08.2022 - Current
- Provided customer service including cashiering, merchandising and restocking shelves.
- Supervised bank deposits and security procedures to support store opening and closing.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Resolved customer complaints in a professional manner while following company protocol.
- Greeted customers to determine wants or needs.
- Assisted other departments when needed during peak hours or special events.
- Greeted customers, responded to inquiries and provided product knowledge.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended, selected and located merchandise based on customer desires.
- Described merchandise and explained use, operation and care.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Processed returns, exchanges and refunds in accordance with store policies.
- Answered store and merchandise questions and led customers to wanted items.
- Completed end-of-day procedures such as counting money, balancing cash drawers and preparing bank deposits.
- Recognized potential theft situations and took appropriate action according to company policy.
- Assisted with merchandising and restocking shelves.
- Operated cash register and handled customer payments accurately.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Assisted customers with purchases by sharing merchandise and pricing information.
- Assisted with customer requests and answered questions to improve satisfaction.
Morning Manager
Dunkin' Donuts
Massillon, OH
09.2019 - 11.2023
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Described menu items to customers and suggested appealing products.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Promoted products, increasing customer base and market share.
- Supervised and trained team members in daily operations, customer service, safety and sanitation standards.
- Cross-trained in every store role to maximize operational knowledge.
- Resolved customer complaints in a timely manner.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Seasonal Worker
Khols
Canton, OH
10.2020 - 01.2021
- Replenished items on shelves as needed to maintain adequate supply levels.
- Greeted customers entering the store and answered inquiries.
- Communicated effectively with other staff members about customer needs.
- Cleaned, organized, and maintained backroom storage areas.
- Assisted customers with product selection and purchase decisions.
- Trained new employees on store policies and procedures.
Education
High School Diploma -
Jackson High School
Massillon, OH05-2021
Skills
- Staff Oversight
- Customer Service Management
- Store Maintenance
- Team Training and Development
- Customer Service
Affiliations
- Good telephone etiquette
- Inventory management
- Adaptability
- Cleanliness
- Consistently meets sales goals
- Natural leader
- Skilled problem solver
- Personable
- Motivated team player
- Merchandising
- Time management skills
- Friendly demeanor
- Accurate money handling
Languages
English
Native/ Bilingual
Hindi
Professional
Gujarati
Professional
Spanish
Limited
Timeline
Key Holder
Bath & Body Works
08.2022 - Current
Seasonal Worker
Khols
10.2020 - 01.2021
Morning Manager
Dunkin' Donuts
09.2019 - 11.2023
High School Diploma -
Jackson High School
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