Tithy Mallick
Maple Shade,New Jersey
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Dedicated teacher's assistant with passion for working with children at multiple grade levels. Highly proficient in leading recreational and educational activities when providing head teachers support in all aspects of classroom management. Also knowledge in IT with recent completion of Google IT Support Professional Certification through Merit America with knowledge of Technical Support, Troubleshooting, Software Installation and Configuration, Operating System Installation and more. Seeking to apply previous experience in customer service and teaching with knowledge of problem solving, dealing with customers, classroom management, digital learning activities, and persuasive communication.
Overview
7
7
years of professional experience
Work History
Teacher's Assistant
Yale
Cherry Hill, New Jersey
08.2023 - Current
- Provided individualized assistance to students with special needs in the classroom.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Facilitated small group instruction and activities for students of varying abilities.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Enforced rules regarding student conduct while promoting respect for diversity among classmates.
Teacher
Creme De La Creme
Mount Laurel, New Jersey
09.2018 - Current
- Explained concepts and processes step by step so learners aged 2.5 - 5 could understand, teaching on average 12 learners per year, with 100% progressing to the next grades
- Maintained ongoing, open communication with parents through email, phone, Zoom, and specialized App, communicating clearly and empathetically so parents clearly understand what is going on with their child
- Resolve student issues in a calm and patient manner to foster a warm, nurturing atmosphere conducive to learning
- Maintain clear documentation on student behavior, activities, and engagement, reviewing every 3 months.
Customer Service Representative
Castle Windows
Mount Laurel, NJ
05.2022 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Customer Service Agent
Telepoint Communication
Cherry Hill, New Jersey
06.2020 - 09.2021
- Answered up to 200 inbound/outbound calls per day, answering questions, requesting information, and resolving any concerns they had
- Documented communication in the CRM database, tracking customer responses, questions, and information
- Ensured customer satisfaction with unhappy customers, maintaining a friendly, positive attitude so they left content
- Worked remotely, utilizing company software to receive tasks and communicated through email with supervisor daily, meeting 100% of goals and quotas.
Preschool Teacher
The Learning Experience
Cherry Hill, New Jersey
03.2017 - 08.2018
- Led play-based lesson and skill-building activities in language art, math, social studies and science, with 100% of learners moving into kindergarten effectively
- Collaborated and communicated with teachers ensures a smooth transition of children from one activity to the next
- Developed strong communication with parents to maintain strong relationships
- Proactively developed and implemented multiple art, craft related activities that improves students' creative skills.
Education
Google IT Support Professional Certificate -
Merit America - Virtual
12.2021
Associate's Degree - Economics -
Chittagong College
07.2012
Skills
- Microsoft Office 365
- Technical Support & Troubleshooting
- User Training & Support
- Operating Systems Installation
- Customer Service
- Teaching
- Self-motivated
- Leadership
- Classroom Preparation And Maintenance
- Group And Individual Instruction
- One-On-One And Small Group Instruction
- Special Needs Student Assistance
- Teacher Assistance
- Teacher Support And Collaboration
- Interactive Teaching And Learning
- Classroom Monitoring
- Lesson Plan Development
- Classroom Supply Management
- Curriculum Design
- Discussion Leadership
- Skills Development
- Classroom Management Strategies
- Learning Strategies
Timeline
Teacher's Assistant
Yale
08.2023 - Current
Customer Service Representative
Castle Windows
05.2022 - 08.2023
Customer Service Agent
Telepoint Communication
06.2020 - 09.2021
Teacher
Creme De La Creme
09.2018 - Current
Preschool Teacher
The Learning Experience
03.2017 - 08.2018
Google IT Support Professional Certificate -
Merit America - Virtual
Associate's Degree - Economics -
Chittagong College
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