Titiana Browhaw
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
13
13
years of professional experience
Work History
Client Success Specialist
Next Gen Laboratories
03.2023 - 04.2024
- Assisted with special marketing projects by coordinating distribution of marketing mailers, contacting customers to explain new marketing campaigns.
- Supported loan process by gathering loan documentation and assisting with loan processing and general loan analysis.
- Organized regular workshops for clients on product features and updates, boosting adoption rates among existing users.
- Optimized workflow processes by implementing project management tools that increased organization and efficiency within the team.
Billing Specialist
Bay Area Medical Supply
05.2021 - 03.2022
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
Caregiver
AEC Living
02.2019 - 03.2022
- Monitor ADL's, Meal Preparation, Light Housekeeping, Grooming
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Monitored progress and documented patient health status changes to keep care team updated.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Demonstrated adaptability and flexibility in caregiving approach to accommodate the unique personality traits or preferences of each client.
Packer/inspector
Thredup Distribution Center
09.2017 - 10.2018
- Inspect and prepare all items for shipping, Inspect and take photos of the items for website.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
- Complied with safety, health, and environmental regulations as prescribed by law.
- Completed daily orders with expert picking and packing of shipments.
- Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
Inventory Specialist
WIS International
01.2015 - 10.2017
- Provide a fast and accurate count of all products in the store.
- Used equipment like forklifts and pallet jacks to move inventory.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Conducted periodic cycle counts to verify inventory accuracy, identifying discrepancies early on to mitigate potential issues.
- Completed physical inventory counts each month.
- Completed daily cycle counts to maintain accuracy of records.
- Audited and corrected discrepancies in inventory numbers.
- Managed inventory control for high-volume warehouses with accurate, timely stock replenishment.
- Verified incoming products and checked delivery totals to keep system records current and accurate.
- Improved stock visibility by maintaining up-to-date records of product locations within the warehouse, enabling quicker retrieval times.
Store Clerk
Budget Mobile
08.2011 - 10.2014
- Provide Customers with government assistance with a free phone with 250 free minutes and texts, Cashiering, Enter information into a database, Inventory, Troubleshooting phones, Cleaning
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased featured products effectively.
- Improved customer satisfaction by providing excellent service and addressing inquiries promptly.
- Resolved customer complaints diplomatically by listening attentively, offering solutions, and escalating issues when necessary.
- Received positive feedback from customers due to attentive service and knowledgeable product recommendations.
- Ensured timely execution of price changes by diligently monitoring updates from headquarters.
- Streamlined inventory management by conducting regular stock checks and updating records accurately.
- Provided efficient check-out services, minimizing wait times for customers during peak hours.
- Facilitated seamless inventory replenishment processes by unloading shipments efficiently and stocking shelves accurately.
- Assisted in training new employees on store policies, procedures, and best practices to ensure consistent performance across the team.
- Handled returns and exchanges professionally, adhering to store guidelines while prioritizing customer satisfaction.
- Supported store management with administrative tasks such as filing paperwork, processing shipments, and updating vendor information.
Education
Certificate - Medical Billing And Coding
Carrington College California
San Leandro, CA06.2020
High School Diploma -
Life Academy
Oakland, CA01.2007
Skills
- Materials preparation
- Client assessment and analysis
- Budgeting and finance
- Public speaking
- Self-motivated
- Data entry
- Document scanning
- Interpersonal and written communication
- Inspection reviews
- Powerful negotiator
- Team leadership
- Report writing
- Pricing tool development
- Caregiving
- Home Care
- Meal Preparation
- Senior Care
- Presentation Skills
- Strategic Planning
- Client Relations
- Customer Retention
- Customer Account Management
- Calm and Professional Under Pressure
- Computer Skills
- Understanding Customer Needs
- Work Prioritization
- Quality Control
- Customer Data Confidentiality
- Medical terminology knowledge
- Customer Relationship Management (CRM)
- Call Center Operations
Timeline
Client Success Specialist
Next Gen Laboratories
03.2023 - 04.2024
Billing Specialist
Bay Area Medical Supply
05.2021 - 03.2022
Caregiver
AEC Living
02.2019 - 03.2022
Packer/inspector
Thredup Distribution Center
09.2017 - 10.2018
Inventory Specialist
WIS International
01.2015 - 10.2017
Store Clerk
Budget Mobile
08.2011 - 10.2014
Certificate - Medical Billing And Coding
Carrington College California
High School Diploma -
Life Academy
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