Summary
Overview
Work History
Education
Skills
Timeline
Generic

Titianie Croom

Memphis,TN

Summary

Dynamic professional with a proven track record at Cash America Pawn, excelling in customer service and store operations. Skilled in problem-solving and staff supervision, I enhanced store efficiency and appearance, driving sales growth. Committed to delivering exceptional customer experiences while maintaining attention to detail and operational integrity.

Overview

18
18
years of professional experience

Work History

Assistant Store Manager

Cash America Pawn
12.2021 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Complete assigned tasks and training for self-development as requested.
  • Monitor loan qualification and buy processes to ensure value and integrity of all loans issued.
  • Remain up to date on product knowledge.
  • Act as manger on duty in the absence of Store Manager.

Personal Shopper

Sam's Club
03.2012 - 05.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
  • Greeted clients entering store to provide welcoming environment and friendly customer service.
  • Increased sales revenue by carefully selecting high-quality products tailored to the unique needs of each client.

Teacher's Assistant

Head Start For Kent County
09.2007 - 12.2011
  • Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
  • Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
  • Assisted students with special needs in achieving academic success through individualized instruction and personalized support strategies.
  • Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
  • Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
  • Collaborated with colleagues to share best practices, resulting in consistent teaching approaches across multiple classrooms.
  • Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.

Education

Ottawa Hills High School
Grand Rapids, MI
06-1999

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Customer relations
  • Store opening and closing
  • Attention to detail
  • Staff supervision
  • Store operations
  • Employee scheduling
  • Pricing and markdowns

Timeline

Assistant Store Manager

Cash America Pawn
12.2021 - Current

Personal Shopper

Sam's Club
03.2012 - 05.2024

Teacher's Assistant

Head Start For Kent County
09.2007 - 12.2011

Ottawa Hills High School

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