Titilola Coates
Summary
Experienced with managing employee relations, recruitment, and compliance. Utilizes strategic HR planning to align talent resources with organizational goals. Track record of enhancing team performance and fostering positive work culture through effective communication and conflict resolution.
Overview
5
5
years of professional experience
Work History
Career Development Specialist
Strong Tower Services
03.2021 - Current
- Enhanced client career development by conducting personalized assessments and identifying professional goals.
- Conducted research on future career outlook, trends and educational or skill requirements.
- Maintained detailed records of client interactions, enabling effective tracking of progress towards career goals.
- Organized networking events to connect clients with potential employers and industry professionals.
- Attended community events to engage with local businesses and build referral network.
Business Account Manager
Comcast Business
08.2020 - 02.2024
- Monitored account performance metrics, identifying areas requiring improvement or optimization.
- Increased client satisfaction by effectively addressing and resolving account-related issues.
- Managed a diverse portfolio of accounts, ensuring timely delivery of services and maintaining high levels of customer satisfaction.
- Facilitated regular client meetings to review progress updates and address any concerns or inquiries proactively.
Employment Case Manager
Pathstone
08.2019 - 07.2020
- Coordinated vocational training programs for clients to enhance their skillsets and improve marketability in the labor market.
- Conducted comprehensive assessments of client needs for vocational rehabilitation services.
- Obtained benefits analysis reports and interpreted results to assist and counsel clients.
- Facilitated collaboration between various community organizations to coordinate support services for clients, maximizing program impact.
Education
Graduate Certificate - Human Resources Management
University of Phoenix
Tempe, AZ09.2024
Bachelor of Arts - Political Science
University of Arizona
Tucson, AZ08.2004
Skills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Benefits and compensation management
- Records Management
- Recruitment and hiring
- Compliance
- Talent Acquisition
- Compensation and benefits
Timeline
Career Development Specialist
Strong Tower Services
03.2021 - Current
Business Account Manager
Comcast Business
08.2020 - 02.2024
Employment Case Manager
Pathstone
08.2019 - 07.2020
Graduate Certificate - Human Resources Management
University of Phoenix
Bachelor of Arts - Political Science
University of Arizona
Similar Profiles
Michael JacksonMichael Jackson
Owner/Operator Truck Driver at Strong Tower Trucking LLCOwner/Operator Truck Driver at Strong Tower Trucking LLC
Emery ElmoreEmery Elmore
Crew Member at Strong Tower ChurchCrew Member at Strong Tower Church
Gerald LewisGerald Lewis
Executive Pastor at Strong Tower Bible ChurchExecutive Pastor at Strong Tower Bible Church