Titilola Oluwaniyi

· Responsible for supervising and checking to ensure all food production requirements are fulfilled

· Control conformity of final production prior to delivery

· Coordinate with dispatchers, make last minute arrangements to solve issues, or bring missing items

· Inspect, label, close and seal trolleys according to all airport safety requirements

· Ensure correct number of meals for each flight are ready, packed and assigned correctly according to all customer specifications & FSR (Food Service Report).

· Input flights scheduling for all operational forecasts into the flight management software

· Use dedicated client software and interfaces to follow & monitor operations, operate required changes / updates in the system for each flight

· Socialize with customers and partners to improve business relationships

· Manage customer complaints efficiently (investigation of the problem, discussion with the operational staff, corrective actions, reporting, response to the client)

· Ensure that all information (flight schedule, manuals, instructions, etc.) is distributed and understood by all "key" actors of the unit and other unit services

· Ensure and centralize an efficient external/internal operational communication between the unit and its customers.

· Control & supervise flight reports & corrective responses: provide adequate response within 24 hours

• Maintained and exceeded 85% customer retention through expert product knowledge, professionalism, and diplomacy when onboarding or interacting with customers.
• Implemented customer success methodologies to reduce churn and increase customer loyalty.
• Captured customer feedback, inquiries, and requests; communicated them clearly to the team and documented to improve the customer experience continually.
• Reviewed customers' profiles and answer questions based upon established policies and procedures.

• Supervised the daily activities of the production line, which resulted in exceeding the daily productivity quota by 100%
• Reconciled the daily production output and the remaining stock in the inventory, using these supply chain management software - PackManager/Nulogy, leading to 95% - 99% transparency.
• Engaged in a combination of physical and mental work that ranges from filling out paperwork and filing reports for control measures to managing production and using problem-solving skills to resolve all issues related to the production line.
• Monitored team members to ensure full compliance with company policies reducing absenteeism to 1%.
• Assigned daily tasks to all team members to be aware of their expectations on the production line, ensuring 100% ownership of tasks.

• Maintained inventory by identifying, labeling, and placing materials and supplies in stock, recording the location of inventory with 99% accuracy.
• Located materials and supplies by pulling and verifying materials and supplies listed on production orders before start of shift, reducing order completion time by 10%
• Managed in-process inventory at work centers by delivering and opening materials and supplies to achieve zero error.

• Profiled high net worth customers generating over 50 million Naira worth of sales.
• Supervised the sales department activities, resulting in a revenue increase of 10% for the 3rd and 4th quarter 2015 fiscal year.
• Monitored sales record-keeping and vendors' accounts to ensure accuracy and timely reimbursement, thereby leading to customer satisfaction with a rating of 4.5 stars.
• Turnaround time of 1 minute to attend to customer inquiries and complaints reduced customers churn rate by 5%.

• Provided quality services to the customers resulting in high customer retention and sales.
• Provided weekly sales documentation leading to 99% transparency.
• Handled internet activations, ensuring subscribers' compliance with government requirements to reduce internet fraud.
• Consistently identified and removed potential bottlenecks in the workflow between the company and its internal audience.
• Ensured report compliance with statutory regulations regarding preparation, presentation, and disclosure of the company's financial information.
• Generated sales lead and projected an excellent public image for the company via the phone., facilitated marketing/sales improvements and initiatives.

• Attended to customer queries and provided product information, including the product price, description, and usage.
• Maintained a high level of customer service, activating customer internet services and promoting the company's services and products.
• Measured performance with weekly and daily reports and use data analytic functions to troubleshoot various internet issues for users.
• Analyzed all customers' complaints to resolve pain points speedily and escalated complaints related to other departments for immediate action.
• Reprogramming new numbers on the deactivated phones and swapping phone numbers with proper documentation.