Titilola (Lola) Awonusi
Gurnee,USA
Summary
Results-driven human resources leader and practitioner with over 15 years of experience across multiple industries and functional areas. Strategic thinker adept at developing and executing strategies to enhance organizational performance through people practices. Exceptional communication and relationship-building abilities facilitate effective collaboration with employees, stakeholders, and external partners. Committed to creating an inclusive work environment that values and leverages the unique strengths of each individual to foster a high-performance culture. Passionate about driving employee engagement, productivity, and overall organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business HR Partner, Corporate Staff Function
AbbVie Inc.
04.2022 - Current
- Manage HR operations and provide HR partnership to Global Corporate Staff Organization (1,700+ employees) ; delivering integrated business solutions across multiple departments including Human Resources, Legal, External Affairs (Government & Corporate Affairs), and Office of Ethics and Compliance.
- Strategically driving HR development initiatives, career framework implementation, and talent movement execution to establish a thriving succession pipeline.
- Directly support the Chief Equity Officer and Talent Acquisition group with expert coaching and consultation on matters related to org design (OD), leadership development and culture. Notable achievement includes successful implementation of OD recommendations, resulting in a complete overhaul of the TA & EEDI team, launch of a refreshed TA competency model, and successful EEDI Org re-design
- Transformed Global HR Onboarding process through redesigning and assuming leadership resulting in enhanced employee engagement, satisfaction, team assimilation, and retention.
- Forge strong connections with key HR partners across different Practice Areas and Service Centers to facilitate successful integration of HR functions in support of business goals.
- Developed and executed HR development strategies, career framework, and key metric tracking to strengthen succession pipeline.
- Supported business leaders in enhancing organizational effectiveness by offering expertise in various areas including change management and talent retention.
- Collaborated with Employee Relations to address performance issues and develop business cases for final resolutions.
- Partnered with executives to drive cultural transformation and align human resources initiatives with strategic goals.
- Led strategic planning and development of HR strategies and solutions
- Develop talent management strategies; Collaborate with business leaders on key performance management tasks such as talent reviews, reward and recognition program implementation, year-end calibration initiatives, and goal setting.
- Plan and co-lead webinars around HR processes, diversity and inclusion and talent development designed to support corporate staff businesses in completing HR processes
- Partner with business and leaders during annual performance review processes to include manager training, calibration, and compensation planning.
- Achieved exceptional results through the identification and resolution of individual client needs and objectives.
STAR Executive Assistant
AbbVie Inc.
04.2021 - 04.2022
- Leveraged executive skills from supporting a former governor to successfully undertake a 1-year assignment in the Specialized Executive Support program.
- Delivered specialized administrative support to C-Suite executives, SVPs, and VPs, enabling them to prioritize high-level strategic initiatives and contribute to company growth.
- Coordinated executive calendars, maximizing productivity through effective meeting and appointment scheduling with streamlined travel arrangements.
- Managed confidential and sensitive data with discretion and professionalism.
- Organized team-building activities to boost employee morale and encourage a cohesive work environment.
- Enhanced business operations through efficient collaboration on special projects, coordinating resources and timelines across multiple departments for timely project completion.
- Contributed to successful project pitches and client meetings through assistance in preparation of high-stakes presentations.
- Conducted research and presented findings in clear formats to support executives in decision-making processes.
Human Resources & Administration Manager
Serenity Home healthcare Inc.
07.2018 - 02.2021
- Led team of 4 HR professionals supporting 1000+ colleagues across the country. Supervised a team of administrative professionals; providing guidance, support, and constructive feedback to ensure high-quality service delivery.
- Developed holistic talent strategies to address key succession gaps for high impact roles. Led OD efforts to create new org structure to achieve strategic outcomes, while maintaining high performance culture
- Provided strategic thought partnership in reorganization and expansion of the entire company. Notable outcomes include successful M&A of 2 acquiring a new building for HQ, opening 3 additional offices in central locations across Illinois, and workforce expansion by over 70%
- Oversaw all HR aspects, including talent acquisition, benefits, talent management, leadership development, DEI, employee relations, and learning and leadership development programs
- Developed and implemented a new recruitment strategy to further drive the company’s DEI initiative. Initiated several DEI focused team events that drove the overall company culture up by 48%, and engagement by 43%
- Created and successfully executed the Foreign Nurse Hire (FNH) project, where talents in Nursing and Physical Therapy were internationally sourced in response to shortage of such skilled labor locally
- Led people leader coaching and talent retention initiative. Notable achievement included a 60% reduction in employee turnover rate within a year, and successfully lowering the company’s IDES contribution rate from almost 5% to less than 1% due to the steep drop in unemployment claims
- Negotiated favorable contracts and credentialing with bodies like Veterans Affairs (VA), Illinois Department of Aging (IDoA), Illinois Department of Rehabilitation Services (DoRS) and various Managed Care Organizations like BlueCross BlueShield (BCBS), Aetna and United Healthcare to mention a few, leading to over 50+% increase in revenue
- Conducted regular audits of internal processes to identify areas for improvement and implement corrective measures promptly, to ensure compliance with State and Federal laws.
- Led multiple successful state and federal survey processes, ensuring that the company stayed compliance with regulatory bodies and requirements through quality improvement initiatives and performance monitoring
Executive assistant to the chairman and former state governor
Kresta Laurel Limited
09.2013 - 01.2017
- Provided professional support to Chairman and CEO with high level of expertise. Streamlined office operations for efficiency with strong organizational and multitasking skills.
- Successfully organized complex travel itineraries for both domestic and international destinations
- Served as a reliable liaison between the Chairman and internal/external stakeholders, fostering positive relationships.
- Assisted in strategic planning sessions, contributing valuable insights for business growth and development.
- Managed sensitive information discreetly, maintaining strict confidentiality at all times.
- Demonstrated strong organizational skills through effective calendar management, precise itinerary creation, productive meeting agenda preparation, and successful conference coordination
- Played a key role in planning and executing multiple diplomatic events while coordinating political rallies, volunteer activities, and community outreach programs
- Optimized budget allocation by monitoring expenses, processing invoices, and negotiating with vendors for cost-effective solutions.
- Led a team of 3 administrative staff in daily office management tasks, ensuring accuracy and efficiency in document preparation.
Human Resources Manager
Reddins Beauty Company
06.2012 - 08.2013
- Provided primary HR partnership support to two Vice Presidents and their respective teams of more than 20 employees.
- Implemented and executed effective HR strategies in alignment with business goals
- Provided guidance and leadership in developing People Managers, resulting in increased clarity, consistency of expectations, accountability measures, as well as enhanced experiences for managers and employees.
- Collaborated with business leaders to strengthen organizational culture while driving increased effectiveness, talent retention, and strategic vision.
- Managed and resolved employee relations conflicts professionally with a focus on maintaining confidentiality at all times.
- Ensured the accuracy of HR records while complying with relevant laws, facilitating effective data retrieval as necessary.
- Managed and leveraged human and financial resources to support business initiatives.
Customer Service Officer
Zenith bank plc.
07.2011 - 06.2012
- Processed routine banking transactions accurately and cultivated strong business relationships with diverse clientele such as the State Government and multiple oil and gas companies.
- Recognized as the top-performing customer service officer in the North-West region from Q3 2011 to Q1 2012.
- Demonstrated comprehensive product knowledge to provide customers with accurate information and recommendations.
- Optimized communication processes for seamless coordination and swift resolution of customer concerns.
- Proven ability to handle diverse clientele, ensuring their satisfaction.
- Achieved higher levels of customer retention by promptly addressing pending issues and implementing proactive problem-solving strategies.
- Efficiently improved customer satisfaction by addressing and resolving inquiries and concerns.
Education
B.A., Philosophy -
Olabisi Onabanjo University
Nigeria2011
Associate Degree, Law -
Olabisi Onabanjo University
Nigeria2007
Skills
- Strategic Planning
- Project Management
- Collaboration and Teamwork
- Creative and Critical Thinking
- Excellent Communication
- Business Management
- Human Resources Execution
- Conflict Resolution
- Performance Evaluation
- Talent Management
- Rewards Planning
- Establishing Effective Relationships
Certification
SHRM-CP
Timeline
Business HR Partner, Corporate Staff Function
AbbVie Inc.
04.2022 - Current
STAR Executive Assistant
AbbVie Inc.
04.2021 - 04.2022
Human Resources & Administration Manager
Serenity Home healthcare Inc.
07.2018 - 02.2021
Executive assistant to the chairman and former state governor
Kresta Laurel Limited
09.2013 - 01.2017
Human Resources Manager
Reddins Beauty Company
06.2012 - 08.2013
Customer Service Officer
Zenith bank plc.
07.2011 - 06.2012
B.A., Philosophy -
Olabisi Onabanjo University
Associate Degree, Law -
Olabisi Onabanjo University
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