Tito Carreno
Hendersonville,TN
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Industrious Salesperson with proven skills to build long-lasting relationships and bring in new clientele. Expert customer service and sales leader well-versed in devising creative product, service and problem solutions. Offering top-notch presentation skills and exceptional rapport-building abilities. Agile Technical Support Engineer adapts to providing service via phone, email, remote desktop systems and more. Committed to successfully resolving all issues and complaints to support business continuity and operational throughput. Dynamic manager of company-wide technical health and technological integrity. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Efficient production professional successful at interpreting technical specifications and blueprints, as well as using skills such as riveting and soldering to complete the assembly of various electronic products and components. Strong collaborator with excellent time management and communication skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Expert Controls Engineer with excellent skills in drawing interpretation and creation. Specialties include developing instrumentation and controls, writing functional descriptions and assembling prototypes. Excellent talents in repairing and preventing glitches. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
27
27
years of professional experience
Work History
Salesperson
TC Enterprise USA & TC Enterprise Venezuela
Hendersonville , TN
2019.01 - Current
- Online sales through applications like Offer Up, Let go, Marketplace, and Mercado Libre.
- Provided personalized service to build relationships with customers.
- Developed key customer relationships to increase sales.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Presented products and services to prospective and existing customers to meet client needs.
Electronic Assembler
Kelly Services (Temp at Conmed Linvatec)
Largo , FL
2016.04 - 2024.09
- Assembled electronic components by hand, using soldering irons and other tools.
- Inspected assembled products for any defects or malfunctions.
- Read and followed blueprints, diagrams, schematics, and technical manuals to assemble electronics.
- Tested functioning of completed assemblies to ensure proper operation.
- Repaired faulty units according to specifications.
- Performed basic troubleshooting on defective parts and assemblies and replaced them as necessary.
- Calibrated test equipment and performed quality control checks on all finished products.
- Maintained a clean and organized work area at all times.
- Used precision measuring instruments such as calipers and micrometers to check dimensions of parts.
- Communicated with supervisors regarding production issues or delays in order completion.
- Read and interpreted blueprints to determine what materials and tools would be needed for assembly.
- Followed strict safety measures to avoid injuries and accidents.
- Used soldering equipment and wiring to assemble electrical and electronic systems.
- Collected finished assemblies and prepared for shipment.
Electronic Assembler
Link Staffing (Temp at a ASCO Power Technologies)
Clearwater , FL
2017.09 - 2017.12
- Assembled electronic components by hand, using soldering irons and other tools.
- Worked with a team to complete projects within tight deadlines.
- Read and followed blueprints, diagrams, schematics, and technical manuals to assemble electronics.
- Tested functioning of completed assemblies to ensure proper operation.
- Repaired faulty units according to specifications.
- Inspected assembled products for any defects or malfunctions.
- Performed basic troubleshooting on defective parts and assemblies and replaced them as necessary.
Inside Sales Representative
Pay Plus Solutions, L.L.C.
Clearwater , FL
2013.08 - 2016.03
- Provided customers with product information, pricing and availability.
- Generated leads through cold calling potential clients.
- Maintained detailed records of customer interactions, orders and account status updates.
- Established relationships with key decision makers at target companies.
- Followed up on pending orders and inquiries in a timely manner.
- Took inbound calls on headset, promoting products and services to secure new accounts.
- Generated sales through outbound calling and lead follow-up efforts using scripts and other phone techniques.
- Maintained detailed account records and contact logs to facilitate sales process.
- Initiated sales correspondence, preparing and presenting professional bids to customers.
- Identified customer needs by asking questions and advising on best solutions.
Application Sales Engineer
Ocean Optics, Inc.
Dunedin , FL
2007.08 - 2013.03
- Provided customer support and troubleshooting for application issues.
- Created product presentations and sales materials for promotional purposes.
- Analyzed customer requirements and identified appropriate applications solutions.
- Attended conferences, trade shows and industry events to promote products.
- Maintained relationships with existing customers by providing ongoing support.
- Gathered feedback from customers on their experience using applications.
- Trained clients on how to use applications correctly, efficiently and safely.
- Reported weekly results, progress updates and forecasts to management team.
- Collaborated with internal teams such as engineering, marketing, finance.
- Discussed equipment needs with customers and engineers to determine system requirements.
- Planned various product configurations to meet diverse customer needs.
- Arranged demonstrations or equipment trials to persuade customers and drive sales.
- Drafted, presented and responded to proposals for specific customer requirements with industry-specific solutions.
- Diagnosed and addressed problems with installed equipment.
- Created sales or service contracts for customer review and acceptance.
- Delivered samples and catalogs to prospective customers and provided information on product features, pricing and availability.
- Documented account activities and generated sales reports.
- Maintained accurate sales forecasting reports.
- Prepared sales engineering reports by collecting, analyzing and summarizing sales information and application trends.
- Recommended improvements to customers and demonstrated potential cost reductions and process improvements.
- Researched and identified potential customers.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Managed and grew vital customer accounts by astute contract review, production scheduling and customer engineering support.
- Conducted technical demonstrations of applications to prospective customers.
Support and Integration Specialist
SGL US, Inc.
Goodlettsville , TN
2001.01 - 2006.07
- Configured, tested, deployed, and monitored enterprise-level integrations between disparate systems.
- Maintained accurate documentation regarding all aspects of the integration process.
- Provided technical support to users as needed during the integration process.
- Resolved any issues or errors that occurred during the course of an integration project.
- Designed innovative solutions for integrating legacy systems with new technologies.
- Implemented security measures to protect sensitive information while integrating multiple systems.
- Performed quality assurance testing prior to deployment of integrated systems.
- Assisted in troubleshooting complex problems associated with system integrations.
- Worked closely with developers, database administrators, network engineers, and other IT professionals throughout the entire integration process.
- Monitored equipment function to verify conformance with specifications.
- Updated software upon release of vendor patches to mitigate vulnerabilities.
- Coordinated testing and validation procedures through software development lifecycle.
- Coordinated system installations, testing and code corrections.
- Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features.
- Modified existing software to correct errors, adapt to newly implemented hardware or upgrade interfaces.
- Identified opportunities for process improvements to decrease in support calls.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
Control Engineer
Inveca Pittsburgh, C.A.
Las Tejerias , Aragua, Venezuela
1999.02 - 2000.02
- Developed and implemented control systems for industrial processes to meet safety, quality, and production requirements.
- Designed, tested and deployed PLC-based programs to improve operational efficiency of automated systems.
- Performed troubleshooting activities on existing control systems to ensure optimal performance.
- Configured HMI and SCADA software applications for monitoring and controlling various types of equipment.
- Developed test plans and conducted tests to validate the functionality of new or modified control systems.
- Implemented changes to existing control system architectures based on customer requirements.
- Conducted research into emerging technologies in the field of automation engineering and provided recommendations for implementation.
- Monitored process variables such as temperature, pressure, flow rate. using SCADA software applications.
- Collaborated with other departments to ensure proper operation of automated processes.
- Coordinated with vendors regarding technical support issues related to control systems components such as PLCs, HMIs.
- Provided training sessions on the use of newly installed control systems to operators and maintenance personnel.
- Assisted in the development of project budgets and timelines for upcoming projects related to automation engineering tasks.
- Investigated hardware malfunctions within the plant's automated processes and proposed solutions accordingly.
- Reviewed drawings prepared by contractors prior to installation of new or modified control systems.
- Documented activities related to ongoing automation engineering projects according to established procedures.
- Maintained up-to-date knowledge about industry standards related to safety regulations concerning automated processes.
- Identified potential risks associated with automation engineering projects during the planning stage and suggested preventive measures accordingly.
- Evaluated current operations utilizing statistical methods such as SPC techniques.
- Participated in interdisciplinary teams working towards improving overall plant productivity through automation initiatives.
- Analyzed project requirements and performed technical calculations supporting design solutions.
- Created customer documentation such as diagrams, electrical drawings and manuals.
- Kept engineering designs in conformance with safety objectives and legal requirements to minimize issues.
- Defined equipment and parts from external suppliers.
Manufacture Engineer
Alambres y Cables de Venezuela, C.A.
Maracay , Aragua, Venezuela
1997.08 - 1998.12
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Planned and completed group projects, working smoothly with others.
- Maintained updated knowledge through continuing education and advanced training.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
Education
Bachelor of Science - Electronic Engineering
Universidad Simon Bolivar
Caracas, Venezuela1997-10
Skills
- Customer Engagement
- Account Management
- Customer Relationship Building
- Closing Techniques
Languages
English
Full Professional
Spanish
Native/ Bilingual
Affiliations
I'm a family guy who enjoys outdoor activities and participating actively in the church I'm attending not just to grow myself spiritually but to help others and specially those in need. I love being a volunteer in the different ministries and non-profit organizations available where I live. I've been a missionary in different countries since I was baptized back on April 7th, 2002.
References
References available upon request.
Timeline
Salesperson
TC Enterprise USA & TC Enterprise Venezuela
2019.01 - Current
Electronic Assembler
Link Staffing (Temp at a ASCO Power Technologies)
2017.09 - 2017.12
Electronic Assembler
Kelly Services (Temp at Conmed Linvatec)
2016.04 - 2024.09
Inside Sales Representative
Pay Plus Solutions, L.L.C.
2013.08 - 2016.03
Application Sales Engineer
Ocean Optics, Inc.
2007.08 - 2013.03
Support and Integration Specialist
SGL US, Inc.
2001.01 - 2006.07
Control Engineer
Inveca Pittsburgh, C.A.
1999.02 - 2000.02
Manufacture Engineer
Alambres y Cables de Venezuela, C.A.
1997.08 - 1998.12
Bachelor of Science - Electronic Engineering
Universidad Simon Bolivar
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