Tito De Los Santos
Chicago,IL
Summary
With over six years of operations management experience in the start-up realm, successfully driving technology advancements in both the roofing and logistics industries. Expertise lies in account management and sales, consistently exceeding targets and fostering strong relationships with clients. Developed a calm and calculated approach to leadership, honed through interactions with major OEM and driveway stakeholders.
Overview
7
7
years of professional experience
Work History
Account Manager
Maxx Challenger
05.2024 - Current
- Responsible for onboarding new roofing contractors onto our platform and familiarize them with our insurance supplementing framework.
- Foster active communication and engagement between operations, sales and customers in order to promote sustainable long-term growth.
- Establish varying processes with clients that gives them visibility on the data points that increase their profit; such as replacement cost value deltas, price per square, closing timelines.
- Partake in routine sales pitches to potential new customers.
National Accounts Manager
DRAIVER
05.2022 - 04.2024
- The main point of contact in the relationship between contract driver and enterprise clients; including in-person client visits as needed to evaluate fleet operations on the ground to provide consulting and real-time solutions, domestic and international.
- Reviewed and audited client invoices, delivery quotes, driver payments, expenses, assessed internal costs and profit margins on a monthly basis.
- Monthly meetings internally and with clients to ensure our 3PL service level agreements were being met.
- Aligned Operations, Customer Success, and Marketplace to succeed in the first stages of new customer 'Pilots' by fine-tuning a Go To Market strategy.
- Led a team of 5-7 account managers overseeing 40M + in revenue year over year with OEM and Fleet based clients within the SaaS logistics space.
- Spearheaded the department's standard operating procedures every quarter, which entailed re-visiting every client's needs and making the appropriate revisions internally.
Area Manager
DRAIVER
05.2019 - 05.2022
- Onboard and train new team members to ensure maximum efficiency through all levels of the day-to-day logistics platform - including tools such as Hubspot, Salesforce, Looker Studio, Qlik, Aircall, Microsoft Excel.
- Routed truck moves for clients across the United States and sourced the capable contractors to perform the deliveries in a timely manner.
- Knowledgeable using custom Salesforce tools and well equipped with geographical based knowledge to maximize contractor resources across the country.
- Balanced incoming phone calls from clients and drivers while keeping ticket cases in a working flow to ensure all cases were handled urgently.
Customer Service Representative
DRAIVER
05.2018 - 05.2019
- First line of technical support, outbound and inbound phone calls with dozens of contractors daily
- Prospect new contractor drivers, organize a lead tracker using Salesforce tasks, and convert prospects to active drivers through background checks using Checkr
- Call numerous contractor leads to educate them on our platform and basic app functionality.
Law Office Clerk Intern
Tapia Ruano & Gunn P.C.
05.2017 - 08.2017
- Formulate and audit various USCIS forms for citizenship and residency applicants.
- Handle inbound emails and phone call inquiries for both partners at the firm.
- Appointments with USCIS, attorney and clients to begin the interview process of the legal pathway to citizenship.
Education
B.S. Political Sciences -
Illinois State University
05.2019
Skills
- Operations Management
- Salesforce
- Hubspot
- PnL
- B2B and B2C
- SaaS
- TMS
- Trend forecasting
- Territory Management
Languages
Spanish
Native or Bilingual
Timeline
Account Manager
Maxx Challenger
05.2024 - Current
National Accounts Manager
DRAIVER
05.2022 - 04.2024
Area Manager
DRAIVER
05.2019 - 05.2022
Customer Service Representative
DRAIVER
05.2018 - 05.2019
Law Office Clerk Intern
Tapia Ruano & Gunn P.C.
05.2017 - 08.2017
B.S. Political Sciences -
Illinois State University
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