Tito Diaz Ayala
Glenwood Springs,CO
Summary
Experienced Operator with a background in machine control, quality assurance, and safety protocol compliance. Strengths lie in problem-solving abilities, technical knowledge, and strong communication skills. Previous roles demonstrate positive impact through improved operational efficiency and consistent adherence to safety standards.
Overview
2
2
Languages
10
10
years of professional experience
Work History
CDL Oporator
Roaring Fork Transportation Authority
Glenwood S p, CO
07.2025 - 10.2026
- Operated transit buses on Roaring Fork Transportation Authority routes.
- Monitored traffic and weather conditions to ensure safe navigation on challenging mountain routes.
- Checked vehicles before shifts and reported safety issues.
- Assisted passengers with boarding, fares, and schedule inquiries to enhance travel experience.
- Communicated delays and incidents with dispatch and supervisors.
- Secured wheelchairs and supported ADA passenger needs to facilitate accessible transport.
- Followed traffic laws, safety rules, and transit procedures.
- Maintained production and quality documentation.
Call Center Representative
Mountain Family Health Centers
Glenwood Springs, Colorado
11.2024 - 05.2025
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Verified patient demographics, insurance details, and contact information.
- Scheduled primary care and specialty appointments across clinic locations.
- Routed urgent messages to nurses and medical staff.
- Documented call notes in patient records and scheduling systems.
- Explained clinic hours, provider availability, and service options.
- Maintained confidential communication following health center privacy standards.
- Navigated through computer systems to review information and respond appropriately to callers.
Loss Prevention Manager (Management)
Marriott International, Inc.
04.2023 - 08.2023
- Implement hotel loss prevention policies and procedures
- Recommend improvements in loss prevention programs, staffing, scheduling, or training
- Conduct investigation of all losses of property assets and refer to proper management for disposition
- Manage security/loss prevention operations on a daily basis
- Manage the daily functions of the department to ensure protection of property assets, employees, guests and property
- Supervise surveillance, detection, or criminal processing related to theft and criminal cases
- Reevaluate any actual or potential safety issues with regard to guest needs and employee needs
- Complete proper documentation and report all employee accident and general liability incidents to Claims Reporting Service
- Notify appropriate individuals in the event of accidents, attacks, or other incidents
- Provided tools and rewards to empower team in overcoming challenges
- Administering fire prevention programs and emergency preparedness
- Investigate or interview individuals suspected of or internal theft
- Managing the successful execution and compliance
- Critiqued performance of loss prevention department to uphold professionalism and enhance customer service
- Exemplify excellent customer service and create a positive atmosphere for guest relations
- Identify the developmental needs of others and coach, mentor, or otherwise help others to improve knowledge or skills
- Minimized costs of accident claims through proactive claims management strategies
- Oversaw member storage operations to ensure security and organization of items
Assistant Manager of Loss Prevention
Marriott International, Inc.
01.2022 - 04.2023
- Enforced safety, security, and compliance procedures throughout shifts.
- Managed staff schedules, shift handoffs, and daily task assignments.
- Trained associates on service procedures and property policies.
- Coordinated guest service recovery and resolved complaints promptly.
- Supervised front office operations under Marriott brand standards.
Supervisor of Member Storage
Marriott International, Inc.
10.2018 - 01.2022
- Managed storage of member items on club property to enhance organization and accessibility.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Conducted monthly inventory checks to maintain optimal stock levels for all products.
Engineering Officer
Marriott International, Inc.
12.2016 - 10.2018
- Inspected boilers, chillers, pumps, and emergency generators.
- Completed preventive maintenance on HVAC, plumbing, and electrical systems.
- Maintained Marriott hotel guestroom equipment and building systems.
- Responded to guest service requests and resolved room repair issues.
- Documented work orders using maintenance tracking systems and property records.
- Followed Marriott safety procedures and workplace compliance standards.
- Coordinated with housekeeping and front office teams on room readiness.
Education
High School - General Studies
Basalt High School
01-2010
Skills
- Safety compliance
- Safety inspection
- Vehicle inspection
- Incident reporting
- Incident management
- Passenger assistance
- Team collaboration
- Effective communication
Languages
English
Professional
Spanish
Professional
Affiliations
- Guitar Player
Timeline
CDL Oporator
Roaring Fork Transportation Authority
07.2025 - 10.2026
Call Center Representative
Mountain Family Health Centers
11.2024 - 05.2025
Loss Prevention Manager (Management)
Marriott International, Inc.
04.2023 - 08.2023
Assistant Manager of Loss Prevention
Marriott International, Inc.
01.2022 - 04.2023
Supervisor of Member Storage
Marriott International, Inc.
10.2018 - 01.2022
Engineering Officer
Marriott International, Inc.
12.2016 - 10.2018
High School - General Studies
Basalt High School