Tito Robinson
Fort Lauderdale,FL
Summary
Energetic and resourceful, with knack for creative problem-solving and excellent communication skills. Possesses solid understanding of customer behavior and adept at utilizing CRM tools to enhance customer satisfaction. Committed to driving positive outcomes and fostering loyal customer relationships.
Overview
18
18
years of professional experience
Work History
Lead Customer Service Representative
Gripearl Investment Group
03.2007 - Current
- Managed a team of customer service representatives, consistently achieving performance targets and goals.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Engaged clients in person and over phone to answer questions and address complaints.
- Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
- Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
- Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
- Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
- Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
- Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Associate of Science - Electronic Engineering
ATI Technical College
Ft. Lauderdale11-2011
Skills
- Complaint handling
- Team member training
- Call management
- Work prioritization
- Call center experience
- Customer complaint resolution
- Account management
- Willingness to lead
- Database maintenance
- CRM software knowledge
- MS office applications
- Attention to detail
Timeline
Lead Customer Service Representative
Gripearl Investment Group
03.2007 - Current
Associate of Science - Electronic Engineering
ATI Technical College
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