Titta Mendizabal
Kissimmee
Summary
Accomplished Server and Banquet Server at Walt Disney World Parks and Resorts, known for exceptional customer service and strong multitasking abilities. Expert in event setup, breakdown, and ensuring guest satisfaction. Fluent in Spanish, adept at conflict resolution, and committed to maintaining high cleanliness standards. Proven track record of enhancing guest experiences through meticulous attention to detail and efficient service delivery.
Overview
10
10
years of professional experience
Work History
On-Call Banquet Server
Walt Disney World Parks and Resorts
01.2021 - Current
- Provide exceptional service to guests at banquets, conferences, and special events, ensuring a high level of customer satisfaction.
- Set up and break down banquet halls, ensuring all equipment, linens, and décor are arranged according to event specifications.
- Deliver food and beverages to guests in a timely and professional manner, maintaining attention to detail and accuracy in orders.
- Collaborate with event coordinators and kitchen staff to ensure seamless execution of service.
- Monitor guest needs during events and respond to requests promptly, contributing to a positive guest experience.
- Maintain cleanliness and organization of workstations throughout events, following proper sanitation procedures.
- Assist in managing large groups, ensuring efficient service for all attendees.
- Handle guest inquiries and resolve concerns in a polite, professional manner.
- Ensured safety standards were met by following proper food handling procedures during setup and service.
Server
Walt Disney World Parks and Resorts
08.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Coordinated with kitchen staff to ensure timely delivery of orders, accommodate guests with allergies and special dietary needs resulting in satisfied customers.
Server
Levy Restaurants
05.2015 - 06.2016
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Associate of Science - Tourism And Hotel Management
Valencia College
Orlando, FL05-2027
Skills
- Strong multitasking
- Cleanliness and organization
- Exceptional customer service
- Clearing tables efficiently
- Adaptable to change
- Safe food handling
- Event setup and breakdown
- Cash handling accuracy
- Fluent in Spanish
- Food allergy awareness
- Order taking accuracy
- Conflict resolution
Accomplishments
- Supervised team of 15-20 staff members.
- Honored with a 5-star rating from management for consistently maintaining a positive and professional demeanor under pressure.
- Consistently adhered to food safety and cleanliness standards, resulting in a 100% score on health inspections.
Languages
English
Full Professional
Spanish
Full Professional
Timeline
On-Call Banquet Server
Walt Disney World Parks and Resorts
01.2021 - Current
Server
Walt Disney World Parks and Resorts
08.2019 - Current
Server
Levy Restaurants
05.2015 - 06.2016
Associate of Science - Tourism And Hotel Management
Valencia College
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