Summary
Overview
Work History
Education
Skills
Languages
Affiliations And Leadership
Timeline
Generic

Titus Bruno

Brooklyn,NY

Summary

Customer-focused professional with experience in banking, retail, sales, and hospitality, skilled in customer relations, problem resolution, and multi-channel communication. Adept at managing high-volume interactions, handling inquiries efficiently, and using CRM software to enhance customer satisfaction. Seeking a customer service role to leverage my interpersonal and problem-solving skills while driving customer loyalty and retention.

Overview

11
11
years of professional experience

Work History

Teller

Apple Bank
Brooklyn, NY
04.2024 - Current
  • Process financial transactions including deposits, withdrawals, loan payments, and check cashing while ensuring accuracy and compliance with policies
  • Deliver excellent customer service by engaging with clients, addressing inquiries, and referring them to appropriate banking services
  • Maintain and balance a cash drawer while adhering to security protocols

Insurance Sales Agent

Globe Life - National Insurance Life
Brooklyn, NY
12.2023 - 09.2024
  • Provided tailored insurance solutions to clients by assessing their needs and recommending suitable coverage
  • Maintained strong client relationships through effective communication and follow-ups
  • Achieved sales targets by leveraging customer service skills to build trust and loyalty

Associate Banker

J.P. Morgan Chase
Brooklyn, NY
08.2022 - 01.2024
  • Delivered top-tier customer service by assisting clients with financial transactions, account inquiries, and banking solutions
  • Educated customers on banking products and services, leading to increased client retention and satisfaction
  • Managed cash devices and adhered to compliance procedures to ensure operational efficiency

Supervisor / Valet Attendant

Propark Mobility
Stamford, CT
08.2020 - 08.2022
  • Greeted customers and ensured a seamless parking experience by managing vehicle logistics efficiently
  • Provided outstanding customer service by assisting guests with inquiries and special requests
  • Trained and supervised team members, fostering a customer-focused environment

Cashier

Bed, Bath & Beyond
Stamford, CT
09.2013 - 12.2013
  • Processed cash and credit transactions efficiently while providing excellent customer service
  • Assisted customers in selecting merchandise based on their needs, enhancing their shopping experience
  • Maintained a clean and organized checkout area, ensuring smooth store operations

Education

Associate's Degree -

Norwalk Community College
Norwalk, CT
08.2017

High School Diploma -

Stamford High School
Stamford, CT
06.2013

Skills

  • Customer Service & Support
  • Sales & Upselling Techniques
  • Problem Resolution & Conflict Management
  • Communication & Active Listening
  • Team Leadership & Training
  • CRM & Data Entry
  • Microsoft Office Suite & Telecommunication
  • Cash Handling & Transactions

Languages

  • English, Fluent
  • Haitian Creole, Fluent

Affiliations And Leadership

  • Youth Leader, Ansonia Gospel Assembly Church
  • Former President & Treasurer, Multicultural Club, Norwalk Community College

Timeline

Teller

Apple Bank
04.2024 - Current

Insurance Sales Agent

Globe Life - National Insurance Life
12.2023 - 09.2024

Associate Banker

J.P. Morgan Chase
08.2022 - 01.2024

Supervisor / Valet Attendant

Propark Mobility
08.2020 - 08.2022

Cashier

Bed, Bath & Beyond
09.2013 - 12.2013

Associate's Degree -

Norwalk Community College

High School Diploma -

Stamford High School

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Titus Bruno