Titus Green
Lancaster,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Media Technician
Lancaster Baptist Church
01.2023 - Current
- Managed ProPresenter cues, lyrics, and sermon media for seamless live production.
- Operated live audio, video, and lighting systems for worship services and special events.
- Monitored sound levels and video feeds to maintain clear, consistent output.
- Set up cameras, switchers, microphones, and projection equipment before services.
- Coordinated with ministry teams to support event production and technical needs.
- Troubleshot media equipment issues quickly to minimize service interruptions.
- Maintained orderly storage, cabling, and equipment readiness for recurring productions.
- Updated production workflows to improve reliability and streamline service execution.
- Maintained organized archives of digital assets, simplifying searchability for future use or reference purposes.
- Supported live event productions with timely setup and operation of audiovisual equipment.
- Adapted quickly to technological advancements, acquiring new skills and maintaining proficiency in the latest media production tools and software.
- Reduced equipment downtime by conducting regular maintenance checks and troubleshooting issues.
- Provided support during live broadcasts, managing sound levels and camera angles for optimal viewer experience.
- Conducted research on industry trends to recommend updates or improvements in current practices or equipment usage.
- Optimized multimedia presentations by skillfully integrating images, videos, animations, and interactive elements.
- Oversaw volunteer teams
Customer Service Supervisor
Patriot Mobile
11.2022 - 01.2024
- Resolved complex customer issues involving wireless service, device support, and plan adjustments.
- Supervised customer service workflows, ensuring accurate handling of billing, account changes, and escalations.
- Monitored team performance, identifying coaching opportunities and reinforcing consistent service delivery.
- Trained representatives on call quality, service standards, and compliant customer interactions.
- Coordinated daily schedules, queue coverage, and workload distribution to maintain response efficiency.
- Reviewed customer cases for accuracy, documenting resolutions and follow-up actions in CRM systems.
- Assisted with retention efforts by addressing service concerns and supporting save attempts.
- Improved service processes by streamlining escalation handling and reinforcing best practices.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Custodian Supervisor
West Coast Baptist College
08.2022 - 01.2024
- Supervised custodial staff across classrooms, dormitories, chapel, and common areas to maintain campus standards.
- Assigned daily cleaning routes, ensuring consistent coverage of high-traffic facilities and event spaces.
- Inspected buildings for sanitation, safety, and maintenance issues, escalating concerns for timely resolution.
- Trained new custodial team members on procedures, equipment use, and campus cleaning expectations.
- Coordinated event setup and teardown for worship services, meetings, and campus activities.
- Managed cleaning supply inventory, restocking essentials and tracking usage for uninterrupted operations.
- Enforced safety practices, including chemical handling, equipment operation, and proper storage procedures.
- Documented work completion and communicated facility needs with leadership to support efficient campus operations.
- Streamlined inventory management, ensuring adequate supplies were always available without excess stock.
- Reduced maintenance costs by proactively addressing minor repairs and equipment upkeep tasks.
- Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
- Collaborated with other facility personnel to coordinate maintenance projects and address potential safety hazards promptly.
- Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
Customer Service Representative
Patriot Mobile
08.2022 - 11.2022
- Resolved customer inquiries on billing, account changes, and service issues with accurate, timely communication.
- Assisted subscribers with device activation, troubleshooting, and plan adjustments using call center systems.
- Guided customers through wireless service options, porting requests, and account verification steps.
- Documented customer interactions in CRM records to ensure clear follow-up and case continuity.
- Escalated complex issues to appropriate teams while maintaining ownership and customer confidence.
- Trained new representatives on service procedures, communication standards, and system navigation.
- Improved workflow consistency by refining call-handling processes and knowledge base usage.
- Coordinated with internal teams to support issue resolution and strengthen customer satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Custodian
West Coast Baptist College
05.2022 - 08.2022
- Sanitized restrooms and high-touch surfaces following facility safety and hygiene standards.
- Cleaned classrooms, offices, and chapel spaces to maintain welcoming campus environments.
- Operated floor-care equipment to sweep, mop, scrub, and polish campus surfaces.
- Emptied trash, recycling, and waste containers while supporting daily building readiness.
- Restocked cleaning supplies and monitored inventory to prevent service interruptions.
- Set up rooms for classes, meetings, and campus events according to schedule needs.
- Inspected assigned areas and corrected maintenance or cleanliness issues promptly.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Replaced and refilled paper towel and toilet paper dispensers for users' convenience.
- Moved furniture for cleaning and set up for special events.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
Education
Bachelors in Religious Education And Bible - Visual Arts
West Coast Baptist College
Lancaster, CA12-2027
High School Diploma -
Lancaster Baptist School
Lancaster, CA05-2022
Skills
- Media production techniques
- Live event support
- Organizational management
- Decision-making
- Attention to detail
- Time management
- Multitasking
- Adaptability and flexibility
- Team collaboration
- Effective communication
- Critical thinking
- Reliability
Timeline
Media Technician
Lancaster Baptist Church
01.2023 - Current
Customer Service Supervisor
Patriot Mobile
11.2022 - 01.2024
Custodian Supervisor
West Coast Baptist College
08.2022 - 01.2024
Customer Service Representative
Patriot Mobile
08.2022 - 11.2022
Custodian
West Coast Baptist College
05.2022 - 08.2022
Bachelors in Religious Education And Bible - Visual Arts
West Coast Baptist College
High School Diploma -
Lancaster Baptist School