Titus Hayes
Westland,MI
Summary
Service Center Manager with 10+ years of experience coordinating operations of large-scale projects, including scheduling, budgeting, and stakeholder meetings. Adept at leading teams and achieving milestones on-time and under budget. Accomplished several companywide goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Center Manager
Shinola Detroit
Detroit, USA
06.2012 - Current
- Played a key role in implementing a process improvement initiative, which reduced the materials and freight cost by over $100,000.
- Contributed to the successful execution of a $1M cost reduction project of the Service Center within budgetary and time constraints.
- Managed daily operations of customer service center, including staff scheduling and customer service.
- Developed and implemented customer service policies and procedures to ensure positive customer experience.
Production Manager
Shinola Detroit
Detroit, MI
01.2020 - 12.2022
- Increased departmental productivity by 75% by implementing a U-Shaped and single tray flow system in the Leather Straps Department.
- Coordinated with other departments to ensure smooth flow of materials throughout the production process.
- Created reports on productivity levels, cost analysis, and inventory status.
- Implemented strategies to reduce waste while maintaining high-quality standards.
Repairs Supervisor
Shinola Detroit
Detroit, MI
05.2017 - 01.2020
- Supervised and coordinated the daily activities of repair technicians to ensure efficient workflow.
- Created detailed reports on repairs completed and submitted them to management for review.
- Managed inventory of spare parts to maintain adequate stock levels for repairs.
- Assisted with training new employees on repair techniques, safety protocols and general job duties.
- Monitored performance metrics such as quality standards, turnaround time goals, cost control targets.
Movement Line Assembler
Shinola Detroit
Detroit, MI
05.2012 - 05.2017
Assembler
Johnsons Controls
Highland Park, USA
05.2011 - 05.2012
- Assemble and install speakers on dashboards for Chrysler vehicles
Education
Some College (No Degree) - Industrial Engineering
Henry Ford College
Dearborn, MISkills
- Financial Reporting
- Staff Training and Development
- Workforce Management
- Leadership trained
- Budget Analysis
- Service Quality Assurance
- Cost Control
- Business Intelligence
- Negotiation and Conflict Resolution
- Supply Chain Management
- Revenue Forecasting
Certification
- Certified Logistics Associate (CLA) Certificate
- First Aid/CPR
Affiliations
- I had the privilege of co-hosting Bazel World, a prominent watch exhibition in Switzerland. Additionally, I was invited to showcase my expertise at Dreamforce in San Francisco, where I demonstrated the watch assembly process to attendees.
References
References available upon request.
Timeline
Production Manager
Shinola Detroit
01.2020 - 12.2022
Repairs Supervisor
Shinola Detroit
05.2017 - 01.2020
Service Center Manager
Shinola Detroit
06.2012 - Current
Movement Line Assembler
Shinola Detroit
05.2012 - 05.2017
Assembler
Johnsons Controls
05.2011 - 05.2012
- Certified Logistics Associate (CLA) Certificate
- First Aid/CPR
Some College (No Degree) - Industrial Engineering
Henry Ford College
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